Lead UX/UI Designer

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you?

Your opportunity:

As a Lead UX/UI Designer you will contribute to the overall customer experience vision for the digital environment through designing and delivering user interfaces that support the end-to-end journeys of our customers, from online shopping to self-service and support.

You will have knowledge of local and global best practice for UX/UI design. With your proven track record in project delivery; and, in addition to your own project deliverables, you will offer support and mentorship to more junior members of the team.

You will support the suite of TPG Telecom brands (TPG, iiNet, Vodafone, Felix, Kogan Mobile, Lebara Mobile).

You'll make impact by:

• Take a strategic, customer-first approach to everything you do. Work as part of the team to deliver positive customer sentiment and great business outcomes.
• Act as a champion for the customer in every conversation you engage in
• Ensure the scope, interactions and end to end experience of the digital products are satisfying customer needs by working across Technology, Analytics, UX, Content, Squads and Site Ops teams.
• Work across customer facing Responsive Sites as well as considering store and logistics team experiences.
• Ensure the optimal implementation of the product by ensuring UX processes are well thought out and considered.
• Act as a custodian of digital experience guidelines and ensure projects are delivered on time and effectively.
• Contribute to the ongoing success of the UX team through championing process improvement and shaping UX strategy across the business.

What you’ll bring:

• At least 5 years' experience working with UX delivery teams.
• Strong understanding of end-to-end UX process and frameworks.
• Strong facilitation and workshopping skills
• Strong understanding of UX research methodologies.
• Strong design thought leadership
• Experience working in a mixed delivery model environment (Agile, Waterfall, Internal and Outsourced).
• Experience working with cross functional teams including Product owners, Iteration managers, Copywriters, Engineers and Delivery managers.
• Produce research reports and lo-fi sketches/wireframes/prototypes/user flows that articulate the structure and information architecture to identify the envisioned & optimal customer journeys.
• Strong experience and proficiency in responsive web or native apps.
• Solid understanding and experience using Figma and Miro.
• Strong problem-solving skills and the ability to plan and manage time efficiently.
• Data driven in your approach.
• Demonstrated work in the area of Innovation or technology.
• Strong senior stakeholder relationship experience.

Ideally, you will also have:

• Experience in Telco, Retail or Marketing.
• Experience working on consumer eCom products and services.
• Experience working with UX agencies (e.g. research labs).
• Experience working in an Agile environment.
• Experience working with an enterprise organisation.
• Experience working with a design system at scale.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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