Network Engineer - 12 Month FTC

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

This Network Engineer position is responsible for actioning complex configuration requests from various departments in the organisation for new migrations projects. These requests include modelling and configuration of network services for managed and unmanaged services and customer connections. Also, to assist in the design and implementation of technically complex networks, and act as an escalation point for issues.

You'll make impact by:

• Designing and managing the delivery of customer services using TPG Telecom networks.
• Using discretion and judgement to conduct pre-qualification of services to be delivered
• Diagnosing testing, troubleshooting and configuration of customer network.
• Responding to internal requests within 24-hour period.
• Working with solution architects to ensure that non-standard deliveries are captured in specials.
• Developing and maintaining good customer relations with clients.
• keeping record of customer services and network inventory in CRM and LSD
• Managing escalations efficiently to resolution.
• Identifying potential issues and proactively escalating internally to prevent delivery delays.
• Focusing on the documentation of network configurations and help other team members to grow.
• Working as a team to deliver superior customer service and ensure that the most effective path to delivery is taken & provide support on complex designs.

What you’ll bring:

• Bachelor’s degree in IT, or other relevant discipline
• Cisco Certified Network Associate (CCNA) and or previous Cisco router experience at a high level
• Telecommunications industry experience
• 3- 5 years’ experience in the IT and or Telecommunications industry
• Advanced experience in network fault analysis and resolution
• Extensive experience in a Telecommunications/ISP environment
• Advanced Knowledge of Layer 2 (VLAN) & Layer 3 (BGP, OSPF, EIGRP, RIP) technologies
• Advanced understanding of MPLS IPVPN and Internet Services
• Advanced troubleshooting skills with Cisco Devices
• Strong documentation and project management skills.
• Excellent interpersonal, written and verbal communication skills.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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