Customer Support Team Leader (Secondment)

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

The Customer Support Team Leader will work closely to develop, guide, and manage a team of desk-based Account Managers. This role plays a key part in aligning with the company’s objective of revenue growth. The purpose of the role is to use your strong leadership skills to motivate and support the team to hit and exceed sales targets along with keeping the Spirit of TPG Telecom at the forefront of what you do. 

Responsibilities

• Define and implement priority initiatives to drive sales results.
• Build and maintain strong business relationships with key stakeholders internal and external business partners.
• Performance, growth, and development of the teams and ensuring you role model appropriate behaviours through your leadership.
• Create an environment in which the team can fulfil their performance and career potential.
• During all business dealings with both internal and external stakeholders consistently display behaviours that align to TPG’s Telecom corporate values.
• Responsible for recruiting, onboarding, and training new and existing team members
• Understanding market intelligence and report back to key stakeholders to ensure we are competitive in the market.
• Responsible for initiatives including developing sales strategies, driving team culture, and adhering to Salesforce management tasks and responsibilities. 

Knowledge and experience

• Strong leadership with proven ability to encourage and influence positive performance results and behaviours of team members.
• The ability to coach and motivate individuals for continuous improvement experienced in using a “business solutions” type approach, utilising TPG’s product and services to identify customer needs and sell into applicable market sectors.
• Able to creatively position TPG as an innovative, flexible, and responsive service provider.
• Monitor, manage and report on KPI’s, trends and insights, and produce insights and recommendations for business decisions and continuous improvements
•  Conduct regular coaching conversations, team meetings and complete twice yearly performance reviews for all team members
• Provide support to team members for customer resolutions and ensure team meet case SLA’s, Health Checks, life cycle management and retention focused.

Benefits and perks

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Bolder and better together! 

Don’t meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!

We’re all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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