Agency Liaison OfficerHybrid

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

To assist TPG Telecom in the fulfilling regulatory obligations and delivering exceptional customer service to Customers, Law Enforcement and Government Agencies in the lawful disclosure of information; the preparation of documentation for Court and advice to those agencies on the nature and type of assistance TPG can provide.

Knowledge and experience

• Ability to prioritise requests, action and deliver within the set KPI. Respond to requests for assistance on an as needs basis.
• Intermediate Microsoft Excel knowledge (Macro experience a bonus)
• Ability to monitor and ensure the delivery of excellent standards of customer service to Law Enforcement Agencies.
• Candidate must be Security Cleared and/or eligible to be obtain Security Clearance/s to the Secret level or as required by TPG.
• Must be available to be on call 24/7 on a rotating roster.
• Ability to present a positive and professional image of TPG by building strong relationships with internal and external customers.
• Ensure the quality of response is accurate and serves the purpose of the Agencies.
• Ability to understand the legal framework within which assistance is provided.
• Assist TPG in meeting its legislative requirements under the Telecommunications Act, Telecommunications (Interception) Act, and the Privacy Act.
• Ability to understand the penalties and provisions outlined in the Telecommunications act

Benefits and perks

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Bolder and better together! 

Don’t meet every single requirement? We're ok with that. Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!

We’re all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid