Credit & Fraud AnalystHybrid

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

The Credit & Fraud Business Analyst is responsible for supporting the delivery of credit and fraud risk mitigation initiatives and projects providing analysis, insights and design expertise. This role will support deliverables across all TPG brands.

The Credit and Fraud Business Analyst will also assist in maximising revenue by reducing Bad Debt Write Offs through continued analysis and insights of Fraud, Never Pay and Bad debt across the consumer and commercial arms of our business. The role will support and work closely with the Senior Credit & Fraud Analyst and Credit & Fraud Manager.

Responsibilities

• Support the development and delivery of solution designs for complex risk management centric projects.
• Proactively identify, resolve, or escalate issues affecting the customer experience and lead improvement initiatives
• Continually improve credit application process by addressing causes of rejection, manual checking, and rework by developing and revising credit decisioning rules
• Complete investigations of fraud patterns and trends and recommend corrective actions

Knowledge and experience

• Proven experience in a large organisation, spent as a business analyst or data analyst in a high-volume, highly automated risk management environment is essential
• Demonstrated ability to analyse large data sets using excel pivots, charts & formulas (V Lookup, Index match etc) and provide clear recommended corrective actions based on your insights.
• Experience in SQL (Oracle, Teradata or SAS)
• Understanding of telecommunication products and services preferred

Benefits and perks

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Bolder and better together! 

We’re all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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