Field Technician

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.

This opportunity

The Telecommunication Technician position is responsible for installing, maintaining, and troubleshooting a range of telecommunication services supplied to residential (consumer) and corporate (business) customers. This role involves working with customer internal cabling, customer personal equipment, as well as TPG, Telstra and NBN infrastructure. Providing on-site technical support such as service installation and troubleshooting service issues are the main responsibilities of this role.

This position operates in a dynamic environment and may occasionally require work outside of ordinary hours to meet customer needs. This role requires travel to customers’ homes/properties, workplaces occupied by business customers and sites such as Telstra exchanges where TPG house its equipment.

Responsibilities

We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.

• Perform on-site installation and maintenance of equipment and components (eg, wiring, cabling, telecommunication instruments, modems & routers). Installation of jumpers from Telstra to customer pairs at the Telstra MDF. Configuration of TPG and customer routers.
• Comprehensively carry out line testing to determine the source of a fault and report findings to TPG’s engineering department.
• Be prepared and complete all assigned work orders as scheduled and service urgent jobs requested by the CTG Scheduling Team and Team Leaders.

Knowledge and experience

• Certificate IV in Telecommunications Engineering Technology
• Certificate III in Telecommunications Technology
• Certificate III in Telecommunications Cabling and Customer Premises Equipment
• Certificate IV in Telecommunications Access Planning
• ACMA Cabling License is required
• 2-5 years Telecommunications industry experience or other related work experience
• Communications wiring standards and installations principles
• Telecommunications switching and common control systems
• Codes, regulations, and standards related to wiring and electrical work
• Diagnostics and fault troubleshooting
• Ability to meet physical requirements of the role such as standing, bending, and lifting for duration of the shift

Benefits and perks

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Our TPG Telecom Spirit

We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.

Bolder and better together! 

Don’t meet every single requirement? Studies have shown that women and those of underrepresented groups are less likely to apply for roles unless they meet every single criteria. At TPG Telecom we recognise that what may make you different, makes the difference!

We’re all about enabling every individual to be their authentic selves and creating a place where everybody belongs. If you are excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to APPLY NOW regardless. You may just be the right candidate for this or perhaps another similar role with us.

#LI-Hybrid #LI-SM1

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.