Telephone Account Management (TAM) Team - Team Leader

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued Telephone Account Management Team - Team Leader, you will play a vital role in aligning with the company’s objective of revenue growth. The purpose of the role is to use your strong leadership skills to motivate and support the team to hit and exceed revenue and retention targets along with keeping the Spirit of TPG Telecom at the forefront of what you do.

You'll make impact by:

• Driving growth and retention performance through the delivery of initiatives including developing sales strategies, driving team culture, and adhering to Salesforce management tasks and responsibilities
• Monitoring, manage and report on KPI’s, trends and insights, and produce insights and recommendations for business decisions and continuous improvement
• Conducting monthly, 6 monthly and annual performance reviews
• Facilitating appropriate sales cadences and rhythms through 1:1s, huddles and meetings
• Providing support to team members for customer resolutions and ensure the team meets agreed service SLAs and Growth and Retention targets
• Ensuring the team understands the activity required to deliver outcomes eg Health Checks, Win Backs, New Connections, Resigns and Cross Sell
• Building and maintain strong business relationships with key stakeholders and internal and external business partners.
• Developing and grow the team ensuring you role model appropriate behaviours through your leadership to influence performance
• Creating an environment in which the team can fulfil their performance and career potential

What you’ll bring:

• Strong sales leadership with proven ability to encourage and influence positive performance results and behaviours of team members.
• The ability to coach and motivate individuals for continuous improvement experienced in using a “business solutions” type approach, utilising TPG’s product and services to identify customer needs and sell into applicable market sectors.
• Able to creatively position TPG as an innovative, flexible, and responsive service provider.
• Proven cultivator and ‘closer’ of sales opportunities at the Business organisation level
• Excellent communication & presentation skills

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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