Insights Analyst

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity

This role will support the development and maintenance of operational reporting and generate ad-hoc insights for Customer Care. These outputs will help drive decision making within the organisation and provide operations with the tools and guidance needed to create efficiencies in the business so that we can provide the best value and service to our customers.

Responsibilities

• Working with Contact Centre Operations, Business intelligence, Marketing and Campaigning, Technology, and Care teams to understand issues, trends and opportunities within Care’s operations in order to leverage data sets for the purpose of synthesizing actionable insights. This includes but is not limited to:
• Understanding complex contact centre and customer experience data sets for Customer Care and TPG Telecom data.
• Presentation of data, insights and opportunities to both technical and non-technical stakeholders.
• Establishment of effective working relationships with all stakeholders of the Insights and Analytics team, including outsourced partners and third parties as required,
• Develop, maintain, and improve reporting that is impactful to the business.

What you’ll bring

• Proficiency in writing SQL to extract data for analysis from disparate data sets and streamline reporting efficiencies.
• The ability to communicate insights and findings using data and visualisations to both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills.
• A self-starter with the ability to work independently with minimal supervision whilst knowing when to escalate or seek guidance.
• Ability to prioritise workload, meet deadlines and perform multiple tasks with attention to detail
• Proficiency with Excel.
• Coding/Programming experience would be advantageous (VBA, Python, R).
• Bachelor’s/College Degree in a numerate STEM discipline such as Computer Science/Information Technology, Mathematics/Statistics/Engineering or Commerce/Finance would be ideal.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

#LI-Hybrid