IOT Key Account Manager

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

The IOT & MPN Account Manager Role has direct ownership of our top IOT & MPN accounts within the Enterprise and Government team, and is responsible for retaining and growing revenue, and being the chief advocate for your customers.

You'll make impact by:

• Building an intimate knowledge of your customers business and identifying every opportunity to provide value to them while maximising TPGs share of wallet.
• Running regular and structured engagement sessions with key customer stakeholders to ensure a high level of satisfaction with TPG and the services we provide.
• Engaging across all levels of your key accounts to understand their priorities and objectives.
• Being the point of escalation for all customer commercial, operational and account management issues.
• Managing commercial engagements such as resigns, product expansion or price changes to minimise any risk of customer impact or churn.
• Develop subject matter expertise in IOT and MPN products and market trends.
• Engaging multiple stakeholders within TPG to navigate complex customer problems or opportunities and ensuring fast and effective resolution.
• Working with other sales and pre-sales resources to deliver successful outcomes.
• Advocating for your customers internally within TPG to ensure a high customer experience and maximum share of wallet.
• Providing market feedback and identifying development opportunities to assist our product and partner teams to drive roadmap and product enhancements
• Achieve key monthly, quarterly and annual revenue objectives within the allocated portfolio
• Working closely with commercial and product teams to identify risks and opportunities within your portfolio and define and execute an effective strategy to address.
• Representing TPG at industry forums and trade association events whenever requested and continually promoting the company and its services via Linkedin or other relevant professional networking platforms and forums.
• Maintain up to date and accurate customer contact, pipeline and any other required information in the Customer Relationship Management (CRM) system, i.e. Salesforce.
• Attend weekly sales team meetings to:
• Review quality and accuracy of Salesforce pipeline
• Review week on week sales activity and key pipeline movements
• Agree kick off and approach to any upcoming tenders and opportunities
• Review status of all active pursuits
• Review short- and long-term Customer relationship quality and key relationship development activities
• Review open customer issues, actively assisting in resolutions and ensuring timely escalation (eg to Sales Leadership) wherever required

Additional responsibilities include:

• Keeping track on local competitor activity, reporting any significant developments to the sales team and TPG executives (including Sales, Product, Service etc).
• Co-operating with cross functional leaders within TPG to increase the value the company delivers to all its customers.

What you’ll bring:

• 5+ years in account management role within a technology organisation.
• Thorough understanding of business, technology and financial trends in Australia that influence purchasing decisions.
• Highly experienced in using a “business solutions” type approach, utilising TPG’s product and services to identify customer needs and sell into applicable market sectors.
• Ability to proactively identify and create new opportunities within your customer accounts.
• Proven cultivator and ‘closer’ of sales opportunities at the Enterprise organisation level
• Excellent presentation skills.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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