Payments Analyst

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued Payments Analyst, you will play a vital role in monitoring accurate and timely processing of TPGT customer payments. Maintaining payment integrity across all relevant systems . You’ll draw on your experience to support changes to business processes and improvement initiatives that impact payments and the payment journey

You'll make impact by:

• Completing financial reconcilliations.
• Establishing, support and maintain the day-to-day processes and procedures of Payments.
• Effectively communicate and develop key relationships with partners and business areas.
• Support changes to business processes and improvement initiatives that impact payments and the payment journey
• Comply to audit and regulatory standards set by TPGT and the Industry such as TCP compliance and PCI compliance
• Produce daily/weekly/monthly reporting and analysis as required
• Establish and maintain relationships with third party partners including managed service operators.
• Engage and communicate with key business areas including customer service, sales, marketing, technology and finance Fraud
• Develop, maintain and document payment/banking processes and procedures
• Investigate and respond to payment/banking enquires, refunds and disputes within agreed SLAs
• Participate and support changes within the payment/banking environment as a result of new projects, releases and fixes as directed by your manager. For example user acceptance testing 

What you’ll bring:

• 1+ year Banking/Finance or customer service experience
• Payments and billing experience desirable
• Understanding of Payment gateway, Acquirer, Card schemes and Payment Fraud desirable but not essential
• Experience with working with teams remotely
• Intermediate Excel skills
• Siebel (CRM) and Braintree (payment gateway) systems
• Proven analysis and interpretation of high volume data.

Ideally, you will also have:

• SQL desirable
• Ability to work independently with strong attention to detail.
• A logical and methodical approach must be demonstrated along with strong administrative and interpersonal skills
• Ability to use initiative when under pressure and faced with strict deadlines
• Oral and written communication skills of a high standard
• Customer Service focus and commitment
• A strong team player
• Undertake project work as directed by manager from concept to implementation, 

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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