NBA Designer

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you?

Your opportunity:

As our valued NBA Designer, you will play a vital role in supporting the successful delivery of our transformation program (Ignite) which is focused on our future state marketing technology and decisioning landscape. This program includes the implementation of Pega Customer Decision Hub (CDH), uplifts to our marketing channel platforms, business transformation activities and the framework to support seamless fulfilment of our Next Best Action recommendation.

You’ll will work within a growing team of NBA experts as a senior Pega CDH-skilled specialist who designs, implements and optimises NBA strategies within Pega to deliver personalised and relevant interactions to customers across all channels.

You'll make impact by:

• Working within a Customer Lifecycle Management (CLM) squad to understand the business goals and technical requirements for NBA activities to design, develop and execute these through Pega CDH.
• Hands-on use of Pega CDH platform to create actions, treatments, and group-level engagement policies, configure arbitration rules and taxonomy, and implement content and rules into new and existing NBA strategies
• Working closely with our NBA Analysts and business stakeholders to support the definition of NBA designs and technical requirements for Pega CDH
• Designing and conducting A/B and multivariate testing in Pega based on requirements, working with other squad members to optimise decision strategies based on results and performance
• Collaborating with our Data Science & Insights Analysts to complete analysis of available data to support ongoing performance, maintenance and optimisation of actions
• Supporting testing, QA, and business simulations to continually enhance the performance of our NBA activities.
• Acting as an expert within the CLM and the Martech & Decisioning team on Pega CDH to foster a strong understanding and knowledge of its capabilities and best practices around usage.

What you’ll bring:

• Degree in relevant areas such as Business, Marketing, IT, Maths, Information Systems or Finance
• Extensive hands-on experience with Pega CDH (version 8.23, or minimum 8.7x onwards) and Pega 1:1 Operations Manager preferred
• A highly technical, hands-on, motivated, and collaborative individual with exceptional communication skills and proven experience working with diverse teams to deliver business outcomes.
• Strong analytical and problem-solving skills, with an ability to understand business requirements and technical requirements
• Experience and knowledge of testing methodologies to support continuous improvement of Next Best Action/Next best experience strategies.
• Strong SQL skills and good understanding of relational database structure, ideally using Teradata is a plus
• Deep knowledge and experience adhering to key legislation for direct marketing activities including Privacy Act, Spam Act & DNCR Act etc

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid #LI-LM1