Scam Monitoring Officer

• Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

As our valued Scam Monitoring Officer, you will be responsible for identifying fraud risks or vulnerability's in TPG Telecom’s network, product or service offerings. In collaboration with the Customer Security team you will make recommendations to protect TPG Telecom from potential loss of revenue, negative user experience and brand or reputational damage To control the ongoing risks that Scams present to TPG Telecom customers you will utilise analytical skills, monitoring controls and techniques to protect the integrity of TPG Telecom customers through the identification, prevention, and control of Scam related traffic.

You'll make impact by:

• Identifying and blocking scam communications across the TPG Telecom network.
• Enhancing and optimising scam detection and prevention processes to improve efficiency and effectiveness.
• Identifying emerging fraud and scam patterns to support early detection, disruption, and protection of TPG Telecom and its customers.
• Managing and action scam inbox reports and escalations, ensuring timely and accurate responses.
• Researching, analysing and tracking fraud and scam methods, including investigating potential incidents across the network.
• Monitoring current and emerging scam trends affecting Australians, including seasonal and historically recurring scams (e.g., tax-time scams).
• Producing and maintaining regular scam reporting using strong analytical skills.
• Developing action plans for seasonal scam periods and upcoming risk events.
• Actively contribute to team activities, including training, knowledge sharing, and continuous improvement initiatives.

What you’ll bring:

• Strong analytical skills
• Proficient in SQL, and MS Suite, particularly Excel.
• Resilient and adaptable with the ability to work under pressure and meet tight deadlines.
• High level of verbal and written communication with the ability to communicate and interact with a diverse range of people at all levels of TPG.
• Able to clearly communicate findings and insights to stakeholders and team members in a professional manner
• Excellent active listening skills
• Self-starter (initiate without being asked or directed).
• Ability to establish and maintain strong relationships
• Collaborates effectively with colleagues and stakeholders to support shared objectives
• Flexible and adaptable; able to work in ambiguous situations
• Comfortable working under pressure and adapting to changing priorities to meet deadlines.
• Organised with a natural inclination for planning strategy and tactics
• Problem solving and root cause identification skills
• Understands the business 

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

#LI-Hybrid #LI-LM1