Intercarrier and Roaming CoordinatorHybrid

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

Your opportunity:

We are seeking a detail-oriented and proactive Roaming and Intercarrier Coordinator to manage and optimize our international roaming and interconnect operations. This role is critical in ensuring seamless connectivity for our subscribers across global networks and maintaining strong relationships with international carriers and partners.

You'll make impact by:

• Serving as the primary point of contact for voice interconnect, IDD and roaming partners.
• Supporting in negotiating and managing voice interconnect, IDD and roaming agreements, including pricing and SLAs.
• Manage the annual IDD and Interconnect budgets involving identifying and delivering incremental cost savings in the current financial year with carrier partners, both domestic and international.
• Resolving intercarrier disputes and billing discrepancies in a timely manner.
• Collaborating with finance and legal teams on contract management and settlements.
• Working with internal stakeholders such as Technology & Regulatory to understand requirements/impacts etc of new projects or impending regulatory/industry changes and support the implementation.
• Coordinate the implementation and testing of new roaming agreements
• Monitor roaming traffic, quality, and performance KPIs to ensure optimal user experience.
• Manage roaming fraud prevention and resolution in collaboration with internal security teams.
• Maintain and update roaming databases and documentations
• Support the launch of new services (e.g., VoLTE roaming, 5G roaming).
• Coordinate with technical teams for testing and troubleshooting of interconnect and roaming issues.
• Prepare regular reports on roaming usage, revenue, and partner performance.
• Support and document E2E processes and improvement initiatives.

What you’ll bring:

• Bachelor’s degree in Telecommunications, Engineering, Business, or a related field.
• 2–5 years of experience in roaming, interconnect, or carrier relations within a telecom environment.
• Strong understanding or willingness to learn GSMA standards and roaming/interconnect protocols.
• Analytical mindset with attention to detail

Ideally, you will also have:

• Excellent communication and negotiation skills.
• Proficiency in Excel, reporting tools, and telecom billing systems.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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