IT Demand Coordinator

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you?

Your opportunity:

We are seeking a highly organised and detail-oriented IT Demand Coordinator / Analyst to join our dynamic IT team. The IT Demand Analyst will be a key facilitator in coordinating IT Engagement demand requests including sizing and estimation sessions for all IT demands, ensuring accurate resource planning. Additionally, the successful candidate will play a crucial role in maintaining a central communications page and overseeing the meticulous upkeep of engagement, risk, and issues registers, along with implementing robust data management practices. This includes regular auditing to maintain data integrity, ensuring the reliability of information and taking prompt action on audit findings.

You'll make impact by:

Demand Management

• Coordinating IT Engagement demands, Open doors, sizing and estimation sessions for all IT demands, working closely with project managers, technical leads, and relevant stakeholders.
• Collaborating with teams to gather requirements, analyze data, and provide accurate estimates for resource needs.
• Collaborating with Implementation Owners (IOs) to track, report, and maintain IT project milestones.
• Ensuring clear and updated data on project milestones, engaging with project teams to gather necessary information.
• Establishing and maintain engagement, risk, and issues registers for IT projects.
• Working closely with Portfolio managers proactively track, document, and record mitigation of risks and issues.

Resource Management

• Providing administrative and coordination support for roadmap sequencing and resource management.
• Implementing and overseeing data management practices to maintain data integrity in Resource management tool
• Conducting regular audits to ensure the accuracy and reliability of information.
• Acting promptly on audit findings, collaborating with relevant teams to address discrepancies and enhance data quality.

Process Improvements:

• Identifying opportunities for process improvement in demand management, coordination support, and project administration.
• Implementing best practices to optimize the efficiency of the demand coordination process.
• Assisting in the creation, deployment, and support of new process frameworks or company processes.

Reporting and Communications

• Coordinating the input in IT Demand Management reports and assist in review and dissemination of information.
• Establishing and maintain a centralized communications page to disseminate project-related information to relevant stakeholders.
• Ensuring that the communications page is regularly updated with accurate and pertinent information.
• Assisting with IT Demand Communications strategy
• Managing team communication inputs – eg Drop box for Demand management requests.

What you’ll bring:

• Proven experience in demand coordination, resource allocation, and administrative support within an IT environment.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Strong understanding of IT processes, project management methodologies, and resource management tools.
• Excellent communication and interpersonal skills with the ability to work collaboratively with cross-functional teams.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Analytical mindset with the ability to make data-driven decisions.
• Quick learner who can think logically and creatively and is able to plan, prioritise and organise activities systematically.
• Good knowledge of Telco platform architecture and Telco product constructs

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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