Senior Network Operations Manager

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you?

Your opportunity:

The Senior Network Operations Manager – Mobile is accountable for leading a dedicated Tiger Team focused on stabilising, transforming and improving the operational performance of TPG’s Mobile Network.

This role owns end-to-end service quality, availability, resilience and customer impact across the Mobile domain, acting as the primary point of contact for incident, problem and change management outcomes, including during major incidents and executive-level escalations. The role carries a clear accountability to simplify operations, reduce manual intervention and accelerate the adoption of automation and data-driven operational practices.

As the senior operational leader for Mobile, the role ensures effective governance of managed service partners and vendors, drives measurable improvements in MTTR and service stability, and develops a mature Service Owner practice capable of sustaining long-term operational excellence and improved customer and business outcomes.

You'll make impact by:

Operational Excellence & Service Ownership

• End-to-end accountability for Mobile service availability, performance and resiliency across RAN, Core, TX, DC and Cloud infrastructure.
• Ownership of MTTR, SLA and OLA performance with clear, measurable improvement targets.
• Supporting EMT leadership and actions during the incident

Transformation & Automation

• Lead the transition to a highly automated operations model, targeting near-zero L0/L1 manual activities within 18 months.
• Drive convergence and simplification of L2/L3 workflows to reduce handoffs, escalations and resolution times.
• Sponsor and prioritising automation, AIOps and closed-loop initiatives aligned with customer experience outcomes.

Incident, Problem & Resilience Management

• Own PIR governance, ensuring root causes translate into permanent fixes and architectural improvements.
• Lead and regularly exercise DR, fallback and BCP scenarios through structured drills and tabletop exercises.

Vendor & Ecosystem Governance

• Establish strong operational governance with managed service partners and key vendors (Nokia, Huawei).
• Hold vendors accountable for outcomes, not activities.

Leadership & Capability Building

• Build, coach and mature the Service Owner practice, embedding clear accountability and decision rights.
• Foster a high-performance, psychologically safe culture focused on learning and continuous improvement.

Team Management

• Be a leader and demonstrate practical leadership skills and qualities
• Take daily responsibility for the operational management of the teams, ensuring daily tasks are managed effectively and completed consistently within assigned priorities and deadlines.
• Assess and prioritise work requests and reject or allocate accordingly with results of this process to be promptly communicated to relevant parties.
• Undertake an active programme of coaching and developing the team, including carrying out performance reviews for the team ensuring appropriate training is implemented and reward and recognition programmes operate.
• Mentor staff and enhance their technical skills by tracking their performance.
• Cultivate a culture of farming knowledge within the team and maintain a harmonic team environment.

What you’ll bring:

• Extensive experience (typically 15+ years) in Telecommunications, with strong  exposure to Mobile Networks, including network operations, service  management and incident resolution in large-scale environments.
• Proven senior leadership experience in driving operational transformation, including moving from traditional BAU models towards automated, simplified  and outcome-driven operations.
• Demonstrated ability to operate effectively in high-pressure, executive-visible environments, acting as a trusted operational leader during major incidents and business-critical events.
• Hands-on experience with automation, AIOps, service assurance platforms or large-scale NOC/SOC modernisation initiatives.
• Strong people leadership experience, including building, coaching and developing high-performing teams of engineers and service owners.
• Tertiary qualifications in IT, Telecommunications, Engineering or a related discipline.
• Solid understanding of ITIL Service Management practices, with ITIL Foundation certification preferred.
• Excellent communication skills, with the ability to clearly articulate complex technical and operational issues to both technical teams and senior executive stakeholders.
• Strong analytical, problem-solving and decision-making skills, with the ability to balance operational risk, customer impact and business priorities.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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