Analytics Engineer

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. We’re better and bolder together.

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you?

Your opportunity:

The Analytics Engineer is responsible for transforming existing enterprise data into actionable operational and customer experience insights.

This role focuses on querying, analysing, modelling and industrialising data from multiple internal sources to support Customer Experience indicators and operational decision-making and plays a critical role in enabling proactive improvement by discovering patterns, automating analytical processes, producing reliable, repeatable data outputs and supporting platform-based intelligence systems

The role works within the Customer Experience Intelligence Platforms and contributes to the evolution of indicators such as MEXI.

You'll make impact by:

• Managing the service domain including its virtual team. This team includes the design, delivery and operation of the domain, as performed by internal Vodafone departments, our managed service partners and relevant vendors. The extended team also encompasses the relevant business stakeholders.
• Ensuring service performance SLA’s and KPI’s are met.
• Managing business stakeholders expectations and championing business initiatives.
• Supporting delivery teams with non-functional, operational and change acceptance requirements.
• Assessment and final approval of production changes.
• Vendor management to ensure contractual obligations are met and maximise value to the business with managed service providers and the supporting vendors.
• Identifying and driving continual service improvement by identifying opportunities and driving through to conclusion.
• Be available for on-call on a rostered basis.
• Identifying and escalating as appropriate service outages to enable relevant stakeholders to take timely action.

What you’ll bring:

Data Analysis & Insight Generation

• Perform advanced queries across enterprise datasets to identify trends, anomalies, and behavioural patterns
• Translate raw operational and customer data into structured insights
• Support root cause exploration from a data perspective (not operational execution)
• Work closely with stakeholders to understand analytical questions and turn them into data solutions

Analytics Industrialisation

• Convert manual analyses into automated, repeatable processes.
• Develop scheduled queries, data transformations and reusable datasets.
• Ensure outputs are reliable, traceable and scalable.
• Reduce dependency on ad-hoc analysis through structured data products

Platform Contribution

• Work with enterprise data environments (AWS, on-prem platforms, and other cloud ecosystems) to access, transform and model data
• Support data processing across data lakes, warehouses and internal analytics platform
• Contribute to indicator calculations and reusable data models
• Apply best practices in data structuring, optimisation and performance
• Collaborate with platform and engineering teams to improve data availability and structure

Stakeholder Enablement

• Provide data-backed insights to Operations, Engineering and Business stakeholders
• Explain analytical findings in clear, actionable language
• Support the translation of business questions into technical data logic

Continuous Improvement

• Identify opportunities to improve data accessibility and usability
• Suggest enhancements to data pipelines and analytical models
• Contribute to building a data-driven culture within NEC

Ideally, you will also have:

• Strong SQL skills and experience querying large enterprise datasets
• Experience working with data warehouses, data lakes or enterprise analytics platforms
• Ability to work across heterogeneous environments (cloud, hybrid, or on-prem)
• Experience with at least one major cloud data ecosystem (AWS, Azure or GCP)
• Familiarity with orchestration and transformation tools (e.g. Airflow, Glue, dbt or equivalents)
• Experience integrating data from multiple operational systems

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts

Come join us and build a better future. Apply today.

Don’t meet every single requirement? That’s OK! At TPG Telecom, we’re all about creating an accessible workplace where everybody feels safe to bring their authentic self to work - regardless of background. If you think this role is a great fit for you but some of the qualifications don’t align with your experience, we still encourage you to apply - you might just be the perfect candidate for a similar role with us! Learn more about life at TPG Telecom here.

TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.

Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.

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