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Use your telephone and online counselling skills to assess the unique needs of individuals seeking support as part of the 1800RESPECT service.
As a 1800RESPECT Team Leader, you will help achieve a sustained reduction in the prevalence and impacts of domestic, family and sexual violence.
Use your telephone and online counselling skills to assess the unique needs of individuals seeking support as part of the 1800RESPECT service.
Provide leadership, oversight, supervision and support to Team Leaders and frontline counselling staff to effectively deliver quality client services for individuals seeking support from 1800RESPECT.
Monitor and evaluate the contacts made by individuals seeking support from the 1800RESPECT service, including phone calls, app and website chats. The analyst will work closely with frontline staff, workforce planners and leadership to identify and address contact centre problems as they occur.
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