Clinical Services Director

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.​

Join us in digitising healthcare!

What’s the opportunity?

The Clinical Services Director plays a pivotal leadership role within the 1800RESPECT program, providing strategic clinical governance, risk management, and operational oversight across a national trauma specialist counselling service. This role is responsible for ensuring clinical excellence through best-practice supervision models, robust outcomes frameworks, and evidence-informed service design. Leading a multidisciplinary clinical team, the Clinical Services Director champions continuous improvement, embeds a culture of high-quality care, and ensures Telstra Health’s services meet contractual obligations, regulatory requirements, and community expectations in responding to family, domestic, and sexual violence.

• Provide clinical leadership and governance for 1800RESPECT
• Lead and contribute to 1800RESPECT service strategy for quality and service improvement
• Accountable for upholding and maintaining the standards of clinical practice and clinical risk management within team and across 1800RESPECT.

About the role:

Clinical Leadership

• Provide authoritative clinical advice and guidance to clinical and leadership teams
• Ensure appropriate clinical standards and governance is embedded
• Monitor clinical risk, clinical governance and clinical performance at organisational and individual practitioner levels
• Ensure best practice policies and procedures are continuously improved and embedded into practice
• Chair Clinical Management Committee
• Develop strong sector partnerships to ensure evidence based clinical service models are continuously reviewed
• Present to key stakeholders including Department of Social Services, regarding clinical
• standards and advice

People Leadership

• Lead the Clinical Support Specialist and Clinical Support Line teams
• Provide coaching, mentoring and development for team members
• Foster team engagement
• Contribute to and create a positive culture within and across 1800RESPECT teams

Quality and Service Improvement

• Lead and contribute to 1800RESPECT service strategy for quality and service improvement
• Develop and implement a supervision and coaching model across 1800RESPECT
• Develop and implement a Clinical Outcomes Framework
• Ensure contract deliverables and clinical outcomes are met
• Be accountable for the clinical sign-off of technology implementations, updates and changes as well as operational documents
• Provide advice on complex service users and complaints

About you:

• Psychologist registered with AHPRA or Social Worker register with AASW
• Masters qualification considered favourably
• Must have minimum 5 years’ experience in a clinical role in the Family, Domestic and Sexual Violence sector.
• Must have minimum 5 years leadership experience.
• Experience in implementing Clinical Governance Frameworks
• Extensive clinical supervision experience
• Strong operational experience preferably within telehealth service provision

Why join Telstra Health:

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
• Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave.

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.