Clinical Scheduling Lead

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.​

Join us in digitising healthcare!

What’s the opportunity?

The Clinical Scheduling Lead will provide specialist expertise on rostering and forecasting for the service. They will collaborate with the Workforce Planning analyst and Real Time Analyst to effectively optimise the workforce to meet contractual performance targets.

About the role:

The Scheduler/Administrative role will focus on the management of scheduling coaching and supervision for 1800RESPECT first responders with Clinical Coaches and Supervisors. This role will also schedule ad hoc remedial training and mop up sessions that have been missed previously. Capability in VERINT to input rosters of the Clinical Teams and monitor accuracy for payroll purposes. 

• Lead the scheduling of Clinical Coaching and Supervision and ensure accuracy and governance over rostering of Clinical Teams to mitigate payroll issues across Service. 
• Maintain and optimise scheduled coaching and supervision conducted by Telstra Health Clinical Coaches with a rigor of occurring for all First Response Counsellors every 4 weeks. 
• Generate and manage Clinical Team rosters in VERINT. 
• Create and maintain coaching and supervision performance reports. 
• Collaborate with payroll team to ensure roster data accuracy for Clinical Teams. 
• Ongoing analysis of scheduled coaching and supervision and the confirmation of coaching and supervision having occurred for First Response Counsellors every 4 weeks. 
• Analyse and report on coaching/supervision metrics, Clinical loaded hours and coaching/supervision execution in collaboration with Clinical Teams, CCM, Head of Operations and Workforce and Rostering. 
• Identify and analyse anomalies and behaviours impacting service performance and First Responder Coaching and Supervision and Clinical Teams execution and provide strategies for development and improvement.  
• Populate reports and presentations for stakeholders around fortnightly and EOM execution summary on 4 week Coaching and Supervision commitment and the Clinical Teams workload. 
• Identification and management of any gaps around Clinical resource coverage and development of innovative approaches to overcome those gaps.  
• Seek ways to enhance operational efficiencies through effective roster optimisation through the application of LEAN principals to operations.  
• Provide reporting and analysis to inform decision making, as it relates to the execution of our commitment to Coaching and Supervision occurring every 4 weeks. 
• Schedule and arrange for backfilling of Clinical coaching and Supervision where necessary. 
• Create and nurture the daily cadence and oversee our commitment to the execution of all Coaching and Supervision for every First Responder Counsellor across the 1800RESPECT Service. 

About you:

• Minimum 2 years experience in a Real time analyst role and scheduler role, with experience in health or social care advantageous. 
• Proficient in Excel. 
• Experience in Verint and Genesys Purecloud advantageous. 
• Analytical reasoning with the lens of operational governance. 
• Strong organisational and planning skills with a focus on attention to detail. 
• Demonstrated ability of working with competing priorities, tasks and deadlines while under pressure. 
• Effective communication both verbally and written for optimal interaction with staff members across all levels of the business. 
• Ability to respond to change and adopt a flexible/innovative approach to problems and opportunities. 
• Ability to work autonomously. 
• Demonstrated experience working in a fast paced, dynamic Service Delivery environment. 

Why join Telstra Health: 

• We believe that flexibility is not a ‘perk’, it’s how we have always worked! We celebrate that flexibility looks different for each of us and support your work-life harmony.
•  Join us if you find change, a fast paced environment and even some ambiguity thrilling! Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new!
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you!

And it doesn’t stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more 
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave. 

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don’t check every box above, we encourage you to apply today or get in touch with us on Recruitment@health.telstra.com 

Applications will be assessed and shortlisted as they are received so apply today!

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.