ServiceNow System Administrator

• EA 14 38 Hours
• $151,253.19 + Super

ServiceNow System Administrator

About the role

Sydney Water is seeking a talented and experienced ServiceNow System Administrator to own the day-to-day operation and technical administration of Sydney Water’s ServiceNow platform, providing secure configuration, application support and operational stewardship.

You will work autonomously to ensure platform services (including access, data, integrations, environments and operational tooling) are delivered reliably and in line with agreed governance, standards and change controls, enabling Sydney Water to scale Enterprise Service Management outcomes while maintaining security, compliance and upgradeability.

Key Responsibilities

• Administer and support core ServiceNow capabilities (users, roles, security, system settings and scheduled jobs) to ensure stable platform operation.
• Provide Tier 2 application support across ServiceNow modules, including incident and request triage, user support, defect investigation and minor enhancements.
• Execute and maintain controlled change and release practices across environments, ensuring quality, auditability and platform integrity.
• Monitor and manage platform health, including performance, logs, errors, configuration drift, data quality and technical debt.
• Lead and support platform upgrades and patching, including impact assessment, testing coordination and post-release validation.
• Support and manage platform integrations, including monitoring, troubleshooting and coordination with internal teams and vendors.
• Maintain operational documentation, runbooks and reporting, providing insights and recommendations to improve platform performance and reduce risk.

About you

• Australian citizenship is required.
• AGSVA Baseline or NV1 security clearance, or the ability for Sydney Water to sponsor you to obtain one.
• ServiceNow Certified System Administrator (CSA).
• This role participates in an on-call roster and may be required to provide after-hours and weekend support as needed.
• Experience administering ServiceNow in a production environment, including user/group/role management, configuration, troubleshooting, and platform operations (dev/test/pre-prod/prod).
• Experience providing Tier 2 ServiceNow application support across ITSM, Employee Centre, ITOM, CMDB, ITAM, and HR case management, including incident/request triage, user support, troubleshooting, and defect/problem investigation.
• Strong understanding of ServiceNow security and access controls (roles, groups, user criteria, ACLs), with demonstrated ability to implement least-privilege and segregation requirements.
• Demonstrated ability to work independently on complex ServiceNow operational and support issues, including leading technical troubleshooting, performing impact/risk assessments, and coordinating resolution across multiple teams and vendors.
• ITIL knowledge or experience (desirable).

Please see the position description for the role’s full accountabilities. For any additional questions please reach out to Sunil.Nagarajan@sydneywater.com.au – Application closing date is Tuesday 30th June

 Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person. You must be an Australian Citizen at the time of submitting your application to be considered for this role. 

 Dive into Our Great Benefits! 

Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Working at Sydney Water 

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community. 

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.