Tenancy Services Officer

• 5 days working Parramatta and Potts Hill sites.
• EA Level 9-A ($102,697.59 base salary plus superannuation!)

An exciting opportunity has arisen for a Tenancy Services Officer to join the Tenancy Team at Sydney Water. This pivotal role is responsible for coordinating tenancy and facilities functions across our diverse portfolio of sites.

About the Role

You’ll be the go-to person for specialist facilities management support, ensuring tenancy service requests are handled efficiently and professionally. Working closely with key stakeholders, you’ll help deliver successful project outcomes and manage team escalations with confidence and care.

Key Responsibilities

• Oversee general administration and document control, ensuring all records are current and accessible.
• Provide leadership within the team, particularly in managing escalations.
• Deliver accurate information and support to effectively manage tenancy and facilities-related service requests.
• Uphold a high standard of customer service, aligned with business goals and team objectives.

Skills and Experience

• Minimum 3 years’ experience in facilities or property management across varied workplace environments.
• Proven experience in planning and/or supporting the delivery of facilities works.
• Strong judgement in handling confidential and sensitive matters.
• Skilled in managing high volumes of customer service requests and delivering clear, accurate information to stakeholders.
• Excellent written and verbal communication skills, including report and procedure writing.

Essential Requirements:

• You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.
• A current driver’s licence and access to a reliable vehicle.
• Hold (or be willing to obtain) a First Aid Certificate and White Card.
• Flexibility to travel across Sydney Water sites as required.

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.  

Closing Date: Friday, 11 July 2025 11:59pm AEST.

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact Angela.Nguyen@sydneywater.com.au for any further information.

Dive into Our Great Benefits! 

Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.  

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Working at Sydney Water  

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.  

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a Live Hire talent profile in our Talent Community.  

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.   

Please see Job Profile for the role’s full accountabilities.