Community Engagement Support Officer

• Full Time – Permanent Position
• EA 10 – 38 Hours
• $118,028.84+ Super 

About the role

You will be assisting the team to deliver community and stakeholder engagement services for Sydney Water’s major projects, complex issues and regional programs (including planning, maintenance and capital programs) across the relevant business groups in Sydney Water.

Ensure the successful development and delivery of projects and programs in the eyes of stakeholders by providing community engagement, strategic and tactical communications, issues management, as well as oversighting contractual obligations with partners providing these services.

What you will be doing

• Support a best practice approach to community and stakeholder engagement across all relevant business units of Sydney Water.
• Assist the team in the compiling of complex communication and engagement strategies to promote projects, protect reputation, manage issues and deliver successful programs.
• Coordinate and assist the team in administration tasks associated with escalated complaints, enquiries and feedback from a variety of channels, and oversee complaint response by partners.
• Record all stakeholder engagements in dedicated CRM programs.
• Heavily focused around the effective development and delivery of community and stakeholder engagement plans for all projects in Infrastructure Delivery.

About you

• A current NSW Driver’s license is required.
• Experience in a community engagement, stakeholder engagement or corporate affairs, in a complex environment experiencing change.
• Sound planning, influencing, negotiation, facilitation and issues and crisis management skills.
• Excellent oral and written communication skills.
• Ability to critically analyse data and information, interpret and present complex material to diverse audiences.
• Understanding of the complexity of infrastructure projects in the planning and delivery stages, and associated community and stakeholder plans required for projects of a larger size is desired. 

Please see the position description for the role’s full accountabilities. For any additional questions please reach out to Connor.May@sydneywater.com.au – Application closing date is Monday 1st June

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person. You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. 

Why join us 

Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.  

Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.