Change Specialist

About us 

We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

About the role

This role is pivotal in driving a major enterprise transformation, implementing a new online field management system to optimise crew dispatch, enhance operational efficiency, and improve service delivery for our customers. In this role, you will support the Senior Change Lead with readiness and engagement activities for this role centre on assessing impacts, planning and executing change management strategies, preparing stakeholders for change, and ensuring ongoing engagement and communication. The goal is to enable a successful launch of the new system by supporting adoption and minimising resistance across the organisation.

Responsibilities include but are not limited to:

• Conducting detailed assessments to understand how the program will affect different stakeholders and business areas.
• Execute on comprehensive change management plans aimed at maximising employee adoption and minimising resistance to the new online field management system.
• Undertake change readiness and adoption assessments to ensure the organisation is prepared for the transition and that employees are equipped to embrace the new system.
• Provide input to the Change plan and execute a fit-for-purpose change plan that engages stakeholders, address their needs, and facilitate a smooth transition.
• Apply Sydney Water’s Change Management Framework to create and implement actionable change management deliverables including stakeholder assessments, change impact assessments, sponsor roadmaps, risk assessments, readiness assessments, resistance management plans etc.

Who are we looking for?

•  Tertiary qualification in Change Management or Business-related discipline
• A background in the utilities sector is highly desired

Highly experienced in collecting, analysing, and interpreting data examples include:

• Identifying and prioritising impacted stakeholders
• Change and data analysis - stakeholder assessments (understanding what their needs are and how to engage them), change impact analysis
• Ability to undertake change readiness and adoption assessments.
• Change risk, assumption, issues and dependency management
• Design, Planning and delivery of fit for purpose change plans.

Specific Technical Skills:

• Advanced capabilities with Excel, PowerPoint and other change related software
• Basic- Intermediate Project Management skills

Specific soft Skills:

• Good time management and prioritisation skills
• Strong problem-solving skills
• Sound business acumen
• Strong Facilitation skills
• Excellent communication - verbal, written and listening skills.
• Good presentation skills
• Understanding the fundamentals of change resistance and how to manage it
• Confidence escalating issues in a timely manner.
• Ability to influence and manage 'difficult stakeholders’.
• Balance of IQ and EQ - confident but humble, respectful, heightened levels of empathy for those affected by change.
• Awareness of self and how they affect those around them.
• Collaborative, engaging and communicative.
• Ability to work autonomously (as required)
• Applicants must be Australian Citizens or Permanent Residents.

Dive into Our Great Benefits! 

• Competitive Compensation: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

Closing Date: Friday 13th Feb 2026 11:59pm AEST.

Please advise if you require any adjustments to actively participate in the application and recruitment process. Please contact Sunil.Nagarajan@sydneywater.com.au for any further information.

Working at Sydney Water  

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. 

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+ people, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please see the position description for the role’s full accountabilities.

Please see the position description for the role’s full accountabilities.