Service Designer

• 12 Month Contract
• EA 13 - 38 Hours
• $140,108.04 + Super

Join Sydney Water as a Human Centred Designer and help shape the future of customer and staff experiences. You’ll support human-centred design initiatives, using your expertise to deliver innovative solutions that meet user needs across all touchpoints. This is a hybrid role within our Customer and Stakeholder Engagement group, focused on driving positive change and supporting evidence-based decision making. 

About the Role

• Support the delivery of customer experience initiatives on complex, strategic projects using human-centred design methodologies.  
• Support senior service designers on projects and works with UX/UI designers, business specialists, and stakeholders to ensure solutions are impactful and measurable. 
• Build a deep understanding of customer and business needs and design end-to-end customer journeys and experiences.  
• Work in cross-functional teams, co-facilitate collaborative design workshops, and support discovery activities such as ethnographic research and contextual inquiry.  
• Contribute to the development of service design artefacts, including journey maps, blueprints, and prototypes.  
• Communicate complex issues through effective storytelling, making insights accessible and actionable for diverse audiences.  

About you

• 2+ years’ experience in customer experience design or service design. 
• Demonstrated experience in a medium or large organisation and is comfortable navigating complexity.  
• Experience working across the end-to-end human-centred design process, from discovery through to design and delivery.  
• Ability to translate complex issues into compelling stories and clear solutions.  
• Ability to work with product & service data to inform design decisions. 
• Self-starter, proactive, collaborative, and eager to learn.  
• Holds tertiary qualifications in Human-Centred Design or equivalent industry experience. 

Please see the position description for the role’s full accountabilities. For any additional questions please reach out to connor.may@sydneywater.com.au – Application closing date is Sunday 15th Feb

*** Internally this role is titled Human-Centred Design Officer ***

Research shows that women and people of colour are less likely to apply for roles if they don’t meet every qualification. If, after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We’re passionate about building a diverse and inclusive team, and love hearing from people like you.

Why join us?

Dive Into Our Great Benefits

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.