Tenancy Services Officer

• Parramatta & Potts Hill Location 
• 12 month fixed term contract.
• $95,871.58 + super.

• Join Sydney Water’s Tenancy Team.
• Support the Facilities Management function.
• 5 days working Parramatta and Potts Hill sites.

An exciting opportunity has become available for a Tenancy Support Officer to join the Tenancy team within Sydney Water.

This role coordinates the facilities and tenancy functions across Sydney Water’s sites. You will provide specialist facility management support and work to effectively manage tenancy service requests. You will work key stakeholders to ensure projects outcomes are achieved and manage any escalations in the team in an effective and timely manner.

Responsibilities:

• Oversee general administration and document management, keeping all relevant documentation up to date and easily accessible for the team.
• Team leadership to manage escalations.
• Provide accurate information and assistance to effectively manage tenancy and service requests.
• Consistently display high customer-oriented service standards that are focused on desirable outcomes for the business and meets team objectives.

Experience and Qualifications:

• 5 years’ experience in facilities / property management accommodating multiple workplace environments.
• Experience in planning and/or assisting the planning, management and delivery of facilities works.
• Exercise astute judgement in managing confidential and sensitive information that has the potential to impact on organisational performance and reputation.
• Experience in high volume customer service requests and providing quality and accurate information to internal and external stakeholders.
• Effective oral and written communication skills including proven ability in preparation of written communications, reports, and procedures.

Essential Requirements:

• A current driver's license and own reliable vehicle.
• Currently hold or willing to obtain a First Aid Certificate and White Card.
• You have the flexibility to travel to various sites within the Sydney Water network as needed.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.

Our commitment to employee well-being extends beyond the workplace. Here's how we support you:

• Novated lease opportunities.
• Fitness Passport providing access to numerous gyms and pools across NSW.
• Flu vaccinations and discounted health insurance memberships. 

Closing Date: 3^rd May 2024

Please reach out to Hayley.williams@sydneywater.com.au for any more information.

Please advise if you require any adjustments to actively participate in the application and recruitment process.

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too. 

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application

Please see the position description for the role’s full accountabilities.