ERP Business Analyst - Digital

Role : ERP Business Analyst – Digital

Category: Information Technology

• Parramatta base location – with flexible/hybrid working site
• Fixed-Term Contract – 2 Years
• Support project design to ensure solutions meet business and user requirements and align to Digital strategy

At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities. 

 About us 

 We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve. 

About your role:

Sydney Water Digital Business Programs (DBP) improve and transform the experience of customers and employees through the efficient delivery of a business-focussed program of work. We lead the design and development of Sydney Water's Digital portfolio for customer, business and corporate systems.

The role of the Business Analyst within DBP is critical to build an effective relationship with Users and Stakeholders through the delivery of quality business analysis outcomes to Digital Products, Projects and Initiatives. This is achieved based on sound analytics, observations and insights, through research with actual end users and by understanding the people who actually engage with digital solutions, their needs, preferences and pain points.

The ERP Business Analyst acts as a key link between the business divisions, program and Digital group in ensuring that requirements are documented and delivered to meet business / user requirements, while also aligning to the overall solution and architecture. Responsibilities include but are not limited to:

The proven ability to:

• Gather and document business requirements and user stories for the work pipeline in SAP suite of applications.
• Coordinate with developer, business SME, Vendor and test lead to ensure smooth build, test, and delivery of the solution.
• Review and prioritise Change Requests and Problem tickets with business SME and evaluate improvements and innovation opportunities in business processes.
• Bring about improvements and innovations in Business Analysis practice within Digital.
• Explain business and technical concepts in simple terms.
• Write effective business scenarios, requirements documentation and conceptual & functional design documentation.
• Conduct data analysis to Analyse and distil problems, collaborate with others to identify creative solutions and promote simplified alternatives.
• Estimate, negotiate, facilitate and interview stakeholders.
• Plan and organise to ensure the timely completion of tasks and manage conflicting priorities.
• Apply elicitation skills to identify and understand stakeholders needs and concerns and understand the environment in which they work.
• Apply requirements analysis and communication skills to:
• Prioritise and elaborate requirements, to identify and recommend improvements and to verify and validate requirements.
• Manage conflicts, manage scope, manage requirements communications and to maintain knowledge for future use.
• Manage RTM during the delivery of the program.
• Apply solution assessment and validation skills to ensure the solution meets the business need and to communicate gaps to the business stakeholders.
• Working knowledge of commercial delivery methods including waterfall, agile (Scrum) & iterative approaches
• Industry trends and advancements that offer Sydney Water business opportunity and advantage.
• Knowledge of Human Centred Design (HCD) and/or Design Thinking is highly desirable.

What’s in it for you.

• Flexible/Hybrid working.
• Parking options available
• Childcare allowances
• Up to 18 weeks paid parental leave.
• Novated lease options
• Fitness Passport offering access to hundreds of gyms and pools around NSW.
• Flu vaccinations and discounted options on health insurance membership providers.

About you 

• 5-10 years’ experience in formal Business Analysis methods on projects and initiatives varying in size, complexity, ambiguity and abstraction.
• Undergraduate degree in Information systems or engineering, related discipline or equivalent
• Must have foundational experience or knowledge in SAP Fundamentals, and some specialised functional domain knowledge of ARIBA, Procurement, and other modules in SAP
• Apply industry standard business analysis frameworks, methods, tools and techniques including.
• Business Analysis Body of Knowledge (BABoK)
• Process modelling to BPMN standard.
• Business Analysis within Waterfall / Agile and Scrum methodologies
• Stakeholder workshops/interviews
• RTM
• Service Blueprints
• Conceptual data modelling
• Experience in SAP S/4HANA (advantageous)

 Does this sound like you? Apply now.

We support you through the application process and can modify as needed – let us know what you need.

Closing date: 5 May 2024

Please see the position description for the role’s full accountabilities.

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact sunil.nagarajan@sydneywater.com.au

Sydney Water welcomes you to apply if you feel you meet the selection criteria. The successful completion of a Criminal History Check and Medical Assessment form part of the application process.

Please advise if you require any adjustments to actively participate in the application and recruitment process.

We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with Live Hire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application