Business Customer Officer

• Manage relationships with trade waste customers across Sydney
• Based from Parramatta with a large field based element
• EA Level 7: $99,550.81 base salary plus super plus fleet vehicle

About the role

The Business Customer Officer carries out proactive and responsive trade waste activities to support effective customer management, compliance decisions, and positive trade waste outcomes.

Primarily field-based, the role focuses on low-risk customer site inspections and a high-volume of trade wastewater sampling events alongside supporting pollution investigations as needed. 

Key Responsibilities:

• Plan and deliver trade waste activities, including customer sampling and site inspections, in line with procedures and safety requirements.
• Collect and manage trade waste samples, ensuring quality assurance, data integrity, and chain‑of‑custody standards are met.
• Maintain accurate records and documentation across relevant systems while supporting team priorities and high‑volume activities.
• Engage with business customers to coordinate access, explain requirements, and undertake inspections, sampling, and investigations.
• Monitor and support customer compliance with contractual trade waste obligations.
• Identify and escalate compliance risks, support investigations and audits, and promote safe work practices and stakeholder collaboration.

About you:

In addition to tertiary or trade qualifications in Science, Engineering, Environmental Science, or a related discipline, and a valid driver’s licence, we are looking for:

• Experience undertaking wastewater field-based sampling, environmental monitoring or customer/pre-treatment inspection activities.
• Ability to manage physical aspects of the role, including attending commercial and industrial customer sites, opening grease trap or pre-treatment lids and lifting and carrying auto-samplers.
• High level of customer service and relationship management skills.
• Ability to plan and carry out work autonomously and efficiently, with excellent organisation skills.
• Well-developed communication, negotiation and stakeholder management skills.
• Proven ability to work safely in field environments.

Does this sound like you? Apply now. Closing date: 11.59 Sunday 21st June 2026

We support you through the application process and can modify as needed – let us know what you need. For more information, you can contact TA Partner marc.evans2@sydneywater.com.au

Please see the job profile for the role’s full accountabilities.  

Why join us

At Sydney Water, your work will make a real difference in people’s lives—and your own. With diverse projects and roles, you'll find ample career growth opportunities. At Sydney Water, we actively seek and celebrate diversity, equity, inclusion, and individuality., fostering a safe environment where everyone can thrive and shape impactful community projects. We offer flexible working arrangements and opportunities for career progression among our many benefits.

Dive into Our Great Benefits:

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Working at Sydney Water

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.

Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.