As part of your application, you will be required to upload a cover letter (no longer than two pages) addressing the About You section of this role.
- Be part of a leadership team with significant impact on customer experience
- Be responsible for leading the delivery of innovative solutions and programs that supports customers and meets their diverse needs
- Parramatta location – Flexible working arrangements available
- Full-time - Offering a competitive salary package
The Head of Innovation & Customer Programs position provides leadership and direction to the Innovation & Customer Programs business unit. The role champions the needs of customers by leading the delivery of innovative solutions and programs that supports customers and meets their diverse needs through:
- Driving innovation within the organisation and attracting innovation from outside the organisation for the benefit of customers.
- Leading the organisation in research for new products, product enhancements and product redesign and customer programs.
- Leading the development, delivery and embedding of new and/or enhanced products and services for customers through an agile product development framework.
- Leading the ideation, development, implementation and management of new and existing customer programs designed to offer tailored solutions to support customers and the agencies who may represent them, to deliver an exceptional customer experience.
- Developing and maintaining commercial relationships with research and innovation partners so that an effective open innovation environment exists across the organisation.
- Engaging with various stakeholders to develop research and development partnerships
At Sydney Water, we’re passionate about making a difference to the lives of our customers and communities.
About us
We have a proud heritage and a progressive future, providing world class drinking water and beautiful waterways from the mountains to the sea. We see the world is changing so we are changing too. Our people and their jobs are as diverse as the communities we serve.
About the role
Using leadership skill and management experience, the Head of Innovation & Customer Programs manages the pipeline of innovation, product and service development for customers across the organisation by:
- Leading the innovation and produce development framework.
- Leading innovation and the product pipeline.
- Partnering on new and enhanced product and services for customers.
- Leading market intelligence.
- Preparing business cases to support the initial investment and return on new customer programs.
- Delivering the intended benefits of Customer Program business case.
- Leading the operational delivery of water conservation program initiatives.
About you
As a senior leader, it is expected that you have approximately 10+ years’ experience in senior innovation and/or customer program roles, preferably within the utilities sector. It is also important that you have/demonstrate:
- Relevant degree qualification or experience deemed equivalent. Relevant industry accreditations considered favourably.
- In collaboration with the enterprise leadership team, give efficacy to the business’s strategic direction, drive delivery of initiatives and build organisational capability.
- Extensive leadership experience.
- Experience in delivering projects in complex stakeholder and customer-oriented environments.
Closing date: Thursday, 11 April 2024
Please see the position description for further detail about the role.
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. For more information, you can contact sophia.catacouzinos@sydneywater.com.au.
Sydney Water welcomes you to apply if you feel you meet the selection criteria.
Please advise if you require any adjustments to actively participate in the application and recruitment process.
We want your perspective and ideas to help us find better ways to delight our customers, so we encourage you to apply no matter your age, sex or culture. You can be part of a committed, highly skilled team who’ll appreciate what you bring to the table. You’ll set and achieve real goals and make decisions that matter, as together we help shape the lifestyle of greater Sydney.
As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application.