Service Excellence Project Manager

At Sydney Water we’re innovating a sustainable future where every drop counts. We are looking for a strong business transformation Project/Program Manager to drive the implementation of our Service Excellence organisational transformation across our asset management activities. 

The purpose of this role is to work with the Service Excellence Project Director to ensure the asset management improvement projects/workstreams that make up the Service Excellence Program deliver the required business outputs by managing the program scope to time, quality, cost, resourcing, risks and issues, benefits, change, stakeholders, communications, and integration.

In this role you will manage the program governance framework and structure including lifecycle as well as managing the program scope, time, quality, cost, resourcing, procurement, change, stakeholders, risks & issues, and be able to develop and maintain a detailed program schedules to ensure objectives are met.

What you’ll do: 

Drive implementation: Reporting into the Service Excellence Project Director, you will be responsible for driving the proactive and timely implementation of key workstreams across the business, helping shape and deliver them.

Deliver business results: use your experience to ensure the workstreams and business leads are delivering effectively and are set up for success, in a busy environment.

Know what good looks like: Work with our business SMEs to understand our new operating model and strategic asset management approach, from strategy to operations to capital delivery, and translate it into effective and productive workstreams to embed change.

Establish productive relationships: Establish yourself as a trusted leader at Sydney Water, working with stakeholders at different levels to embed the transformation and deliver results.

Do what it takes: Be prepared to roll up your sleeves and do what it takes to get the job done with a great team, to make a difference for Sydney.

About you

Industry Experience: Significant relevant experience in infrastructure or engineering-based industries.

Transformation delivery experience: Demonstrated ability to deliver complex business improvement or transformation programs with quantifiable outcomes.

Personal impact: demonstration of personal impact in driving delivery and completion of projects to the required business outcome.

Agility and resilient approach: Proven track record of being able to learn quickly and take a flexible approach to achieve outcomes. 

Education: Tertiary qualifications in engineering, technical discipline, business, or management, with relevant postgraduate qualifications or equivalent experience. Appropriate certification in project / program management, and / or process improvement essential.

 Please see the position description for the role’s full accountabilities. For any additional questions please reach out to connor.may@sydneywater.com.au – Application closing date is Friday 16^th May 2025

Research shows that women and people of colour are less likely to apply for roles if they don’t meet every qualification. If, after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We’re passionate about building a diverse and inclusive team, and love hearing from people like you.

Why join us 

Dive into Our Great Benefits: 

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 

Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success. 

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance. 

Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.  

Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application. Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check.