Business Process LeadHybrid

• Contribute to world-class water infrastructure, driving sustainability, innovation and resilience in one of NSW’s most critical infrastructure programs.
• Work directly with senior stakeholders and project leadership expanding your professional network & industry insight.
• Join a high performing cross functional team driven to find solutions across multiple business units and programs.

At Sydney Water, we are dedicated to delivering world-class infrastructure and services to ensure that Sydney remains one of the most liveable cities in the world. We are looking for a Business Process Lead to drive infrastructure delivery continuous improvement and support capabilities uplift and development by delivering measurable process improvements across Sydney Water by leading strategic initiatives, engaging with teams, uplifting process maturity, and ensuring seamless integration of systems and solutions.

About the role:

We’re looking for a results-driven continuous and business process improvement leader to drive transformation and deliver measurable improvements for the Infrastructure Delivery business. In this hands-on role, you’ll lead in the design, development and improvement of business systems and project management processes, coach teams, support high-impact initiatives, and uplift process maturity by applying innovative methods. You’ll also coordinate and collaborate with relevant SMEs and internal business partners as well as manage external providers, integrating systems and third-party processes, and help prioritise initiatives to achieve meaningful business outcomes.

As business process lead you will:

• Drive and deliver significant process improvement benefits by leading and supporting high-performing teams, coaching and developing others, and embedding process improvement expertise and best practices.
• Identify, manage, and mitigate business process improvement risks in line with Sydney Water standards, ensuring compliance and effective risk management.
• Build strong partnerships with stakeholders, navigate complex challenges, and balance strategic vision with attention to detail.
• Support and contribute to project and leadership team reporting and decision-making, while maintaining confidentiality and supporting a positive, values-driven work environment.
• Champion safety, wellbeing, and ongoing professional development for yourself and your team during periods of significant change.

To thrive in this role, you will bring:

• A tertiary qualification in business, engineering, or a related field (with additional qualifications in portfolio, program, or project management highly desirable), Lean Six Sigma Green/Black/Master Black Belt certification, and advanced proficiency in process improvement toolsets (e.g., Power BI, ARIS, MS Visio and equivalent).
• Over 10 years’ experience leading delivery continuous and business process improvement or complex capital investment centric transformational projects, with knowledge and expertise in Lean Six Sigma, and project management methodologies such as PMBOK or Prince2.
• Excellent stakeholder management, communication, and facilitation skills, with the ability to mentor teams and influence at all organizational levels.
• Strong analytical, statistical, process design and technical writing skills, with a proven ability to map, reengineer, and optimize complex project and business processes and systems across multiple teams.
• Demonstrated capability to deliver results under pressure, prioritize competing demands, and work collaboratively with Digital and business functions to drive sustainable change.

Important: This is a Business Process Lead role focused on supporting improvements and capabilities uplift in the project, development and delivery of Water infrastructure construction projects. It is not a digital or IT infrastructure position, and applicants with primarily digital/IT backgrounds will only be considered if they have relevant experience in Water infrastructure development and construction.

Please see the Job Profile for the role’s full accountabilities. 

Essential Requirements:  

You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role. 

Please note as part of the application process, you will be asked to undergo background checks which includes a criminal history check and a medical assessment either online or in person.  

What’s in it for you:  

• Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately. 
• Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being. 
• Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans. 
• Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance. 
• Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW. 
• Novated Leasing: Get in the driver's seat of your financial future with our novated lease options. 
• Employee Networks: We proudly offer, and support Employee Led networks, such as Women of Water, Pride, First Nations and Disability & Neurodiversity Networks 
• Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success in the direction you desire. 
• 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal. 

Closing Date: Friday 25th July at 11:59 PM AEST

We want to ensure you feel supported and informed throughout every step of our recruitment process. Please advise if you require any adjustments to actively participate in the application and recruitment process.

Please contact deirbhile.neary@sydneywater.com.au for any further information.

Working at Sydney Water

At Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers’ quality of life and safeguarding Sydney’s future. We see the world is changing, so we are changing too.   

Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world. 

We welcome and encourage applications from diverse backgrounds, including First Nations people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.  

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community.  

We look at our Talent Community first when new opportunities come up when you apply for a role. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application