Team Lead - Karlup Service

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

Ruah is seeking an experienced, values‑driven leader to step into the role of Team Lead – Karlup Service, with specific responsibility for leading our Koorta Guide Team (case managers). This is a unique opportunity to help shape an innovative service supporting women and children on their recovery journey from family and domestic violence.

The Karlup Service is built on a culturally informed, trauma‑responsive model of care. As Team Lead, you will play a pivotal role in supporting staff, strengthening service delivery and ensuring every woman and child receives seamless, dignified and empowering support.

As Team Lead, you will:

• Lead, mentor and support the Koorta Guide Team to deliver high‑quality case management.
• Assist with recruitment, onboarding, operations and continual improvements of operational processes for the Karlup Service.
• Ensure staff have the resources, supervision and support they need to work safely and effectively.
• Facilitate case reviews, coordination meetings, and reflective supervision.
• Build strong relationships with referral partners and community agencies.
• Ensure compliance with Ruah's policies, accreditation standards and reporting requirements.
• Promote a safe, inclusive and values‑driven workplace where diversity is celebrated.
• Champion a culturally safe, trauma‑informed and client‑centred approach across all service areas.
• Advocate for clients and contribute to strategic decision‑making at all levels.

This is a role for someone who thrives in a dynamic environment, enjoys strengthening teams and is passionate about supporting women and children to recover, rebuild and thrive.

This is a full-time (76 hours per fortnight), fixed-term position for 12months, with the possibility of extension.

What we’re looking for

The successful applicants will be required to meet the following criteria:

• Strong knowledge of family and domestic violence, including current and emerging issues.
• Experience in clinical case management.
• Demonstrated leadership capability, including managing diverse teams.
• Ability to build strong relationships with staff, stakeholders, and community partners.

The following criteria are considered desirable:

• Qualifications in Social Work, Counselling, or a related discipline.
• Experience working with diverse communities, including Aboriginal people, LGBTQIA+ communities, people with disability, and culturally and linguistically diverse groups.

What do we offer?

• A salary aligned with Level 5 of the Ruah Enterprise Agreement (and the SCHADS Award), starting at $101,099.
• 5 weeks annual leave + 17.5% annual leave loading (for award-based staff)
• 16 weeks paid parental leave, with flexibility to take at 32 weeks half-pay (uniquely, new staff can access 4 weeks paid parental leave after just 6 months’ service). 
• Free, independent and confidential access for you and your family to our Employee Assistance Program.
• Free Ruah-paid Journey Cover (insurance for when you're getting to and from work).
• Incredibly valuable Salary Packaging (to extend your take home pay) with:
• up to $15,900 core packaging
• an additional $2,650 in meal entertainment packaging
• benefits for salary packaging travel, accommodation, parking fees, education expenses and more!
• Opportunities to be active in the Ruah Community such as participating in a wide range of working groups, joining us at Pride events, being a part of a range of cultural events to promote and support reconciliation and much, much more! 

Required compliance documents:

• Current drivers’ license
• National Police Clearance Certificate
• WA Working with Children Check
• First Aid Certificate

How to apply 

We’d love to hear from you!

Please click apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages, helping us understand your fit for this role.

Closing date for applications: Friday 10th April 2026.

The Job advertisement may be closed earlier than the date mentioned above.

For further information please contact Holly Turner, Service Lead, at holly.turner@ruah.org.au.

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.  Everyone is welcome. Everyone belongs. 

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.