Service Delivery Controller

• Permanent opportunity | North Sydney location
• Embrace Work-Life Balance with our 12-hour Rotating Shift Roster!

About the role

As an SDC in our Intermodal Business Unit, you’ll manage a specific operational area, ensuring all train services run safely, on time, and efficiently. You'll work both independently and as part of a team to deliver the daily plan in a fast-paced, dynamic environment. The role requires quick decision-making under pressure, and as you gain experience, you’ll have opportunities to expand into other operational functions.

Key Responsibilities:

• Acting as the first point of contact for all stakeholders in your area of operations – train crew, network, maintenance, operations and more.
• Entry of detailed and quality data into our transport and labour management systems.
• Directing the movement of our crews across your area in order to minimise crew travel in cars while ensuring minimal delay to our services.
• Identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan.
• Providing broad support to the Service Delivery Supervisor to ensure effective and efficient delivery of services for our customers.
• Commitment to providing exceptional customer service; building strong working relationships with all customers (internal and external).

Lifestyle Roster

Enjoy the flexibility of our Lifestyle Roster, featuring 12-hour shifts that allow for blocks of time off at the end of each swing. We value your work-life balance as much as you do!

About you

You’re a team player with a customer-first mindset, comfortable in a fast-paced, ever-changing environment. Adaptability, initiative, and decisive action are key to success, with clear opportunities for career growth.

In addition:

• Flexibility to work a rotating 12-hour shift pattern
• Excellent communication skills with the ability to communicate effectively using multiple mediums (phone, email, text messages, etc)
• Intermediate level computer skills, with a background in transport or labour (rostering) management systems and/or reporting systems advantageous but not essential
• Ability to operate effectively in a team
• Confidence to review and assess available information and to make appropriate decisions
• An interest in pursuing a long career in Transport and Logistics is highly advantageous 

We are seeking applicants who share our values: Make it simple, Share More, Kindness, Gratitude, Curiosity, and Own it. These values help us achieve strong connections with everyone we work with and play an important part in motivating us all to do our best work.

Do you need reasonable adjustments during the recruitment process?

If you need an adjustment in the recruitment process, please outline at the time of your application.

Closing date

Applications close 24th October 2025.

Next steps

Continue to build your career with us!

For more information, please contact Felicity Parent from the Talent Acquisition team on felicity_parent@pacificnational.com.au

Please note prior to applying for any vacancy, employees are required to discuss with their manager their intention to apply for another role within the business.

Acknowledgement of Country

We acknowledge the Traditional Custodians of​ the land on which we work, live and rail.​ We pay respect to Elders past, present and future and to the​ continuation of cultural, spiritual and educational practices​ of all Aboriginal and Torres Strait Islander peoples.