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Aftersales Technical Support Specialist

  • LocationWiri, Auckland - New Zealand
  • Work TypeAny Employment
  • Positions1 Position
  • Job no: T3K3Q

ABOUT YOU

Trade qualification in vehicle repair & maintenance Extensive dealership aftersales experience & technical knowledge of modern vehicle technologies.

Structured & methodical approach to diagnostic problem solving, documentation & reporting of actions & outcomes.

Track record of seeking and applying solutions where traditional methods were unable to resolve the issue.


DRIVERS

Provision of on-site high level diagnostic assistance for escalated issues, to reduce repair times & increase customer satisfaction

Engaging directly with customers in order to reach issue conclusion including vehicle testing, operational evaluation & reporting

Support for NNZ Sales Department during new model release and internal activities


KEY FEATURES

Take the lead & work collaboratively with Nissan Techline to progress technical issues seeing them from inception to resolution

Optimizing processes to ensure costs are minimized & dealer orders are fulfilled within the KPI requirements

Being the focal point for Aftersales Technical activities including direct contact from dealer staff, customers, suppliers and government agencies.


ABOUT US

We opened our New Zealand headquarters in 1963, where we were the first Japanese brand to be assembled in NZ. We went on to manufacture cars for the next 30 years.

Nissan New Zealand is the importer/distributor of new Nissan vehicles & genuine parts with a long history within the market. The National team provides Sales, Service & Parts support to our Dealer Network of 41 authorised Dealers nationally. 


ABOUT THE JOURNEY

Show Up: We light up the room.

We give our full attention and show people we’re dedicated to the cause.

We don’t delegate needlessly. We mobilise, gather momentum, and take others on the journey to success with us.

We’re Not: Me, Me, Me


INTELLIGENT MOBILITY

Connected: Global opportunities/assignments, health and wellbeing programs & fantastic vehicle benefits.

Confidence: Develop your career with in-house programs, and online through Harvard.

Excitement: Discounted rates & 2 weeks purchased leave to name a few.


LETS POWER OUR FUTURE TOGETHER!

Join our talent community: https://www.livehire.com/talent/community/nissan/careers/contact