Hardship OfficerHybrid

At Nissan Financial Services, we're more than just a finance company, we're committed to helping our customers through every stage of their journey. As a Hardship Officer, you'll play a vital role in supporting customers to find practical financial solutions while delivering exceptional service with empathy and professionalism.

If you enjoy solving problems, building relationships and making a genuine difference, we'd love to hear from you.

🚗 Drive Nissan | Enjoy the opportunity to lease a Nissan vehicle for you and your family at significantly discounted rates.

🌏 Build Your Career | Join a global organisation with genuine opportunities for career development across customer operations, collections, hardship, credit and other areas of the business.

🤝 Work with a Supportive Team | Receive comprehensive training, ongoing coaching and the support of an experienced leadership team invested in your success.

🏡 Hybrid Working | Enjoy the flexibility of a hybrid working environment once you've completed your training and onboarding.

About the Role

As a Hardship Officer, you'll manage your own portfolio of customers, working proactively to understand their circumstances and deliver solutions that help them meet their financial commitments. Every conversation is an opportunity to make a positive impact while protecting both the customer and the business.

Your Responsibilities

• Manage a portfolio of customer accounts from early intervention through to resolution.
• Build positive relationships with customers through empathetic and professional conversations.
• Negotiate suitable repayment arrangements tailored to individual circumstances.
• Resolve customer enquiries efficiently, striving for first-call resolution wherever possible.
• Ensure all activities comply with NCCP guidelines and internal policies.
• Work collaboratively with teams across Nissan Financial Services to achieve the best customer outcomes.
• Contribute ideas that improve customer experience, team performance and business processes.

About You

You'll thrive in this role if you enjoy helping people, communicating with confidence and working in a fast-paced environment.

We're looking for someone who brings:

• Outstanding communication and relationship-building skills.
• A customer-first mindset with empathy and resilience.
• Strong problem-solving and negotiation skills.
• Excellent organisational skills and attention to detail.
• Confidence learning new systems and technology.
• A positive attitude and commitment to achieving results.

Experience in collections, hardship, financial services, banking, customer service or contact centres will be highly regarded but is not essential.

Why You'll Love Working Here

• Global automotive brand with a strong local culture.
• Discounted Nissan vehicle lease program.
• Hybrid working arrangements.
• Ongoing learning and career development.
• Supportive leadership and collaborative team environment.
• Opportunity to grow your career across multiple business functions.
• Free onsite parking.
• Employee wellbeing initiatives.

Our Commitment

At Nissan Financial Services, diversity and inclusion are fundamental to who we are. We welcome applications from people of all backgrounds and experiences and are committed to creating an environment where everyone feels valued, respected and empowered to succeed.

Ready to Make a Difference?

If you're looking for a career where you can support customers, develop new skills and grow with a global organisation, we'd love to hear from you.

Apply today and help shape the future of customer experience at Nissan Financial Services.

 Power Your Future with Nissan Financial Services and Defy Ordinary!