Sr Salesforce System Admin/Analyst (Contract)Remote

Position: Sr Salesforce System Admin/Analyst

Mode: Long term contract

Location: Remote

About the Opportunity

Candidate will serve as a Sr Salesforce System Admin/Analyst for highly skilled and fast moving CRM and Event Management team of Salesforce engineers, admins, and quality engineers, using Agile methods to facilitate team activities. 

As a Sr Salesforce System Admin/Analyst , candidate will work across the product team to identify and resolve issues and roadblocks, facilitate team ceremonies and backlog management. Candidate will complete declarative configuration in Salesforce Sales/Service Cloud .Candidate will also work with end users to provide end user support and resolve inquiries, facilitate new user group onboarding & training, facilitating UAT sessions across multiple teams. 

The candidate will have experience as both a Salesforce Admin (Sales and/or Service Cloud) as well as a business analyst (working with users to solve business needs with system capabilities).  Ideal career path of business analyst to systems admin within a salesforce environment. The ideal candidate will also have experience with the implementation of Agentforce features.

Responsibilities of the Role 

• Triage, monitor and resolve end user issues and inquiries including managing user support case queue to support 1700+ Salesforce users
• Participate in daily Team Scrum meetings, provide senior leadership with agile metrics that reflect the teams productivity and backlog burn down
• Participate in end of sprint retrospective meetings, maintaining a retrospective backlog and see that actions are worked off to completion
• Participate in development sprints and successfully complete declarative system configurations to enhance Salesforce instance.
• Facilitate functional demos and UAT sessions
• Build positive team dynamics and relationships with customer/team staff; 
• Identify and quickly comprehend complex project dependencies and in collaboration with cross-functional team members, resolve dependencies and blockers
• Monitor transparency of release vision
• Participate in commonly accepted better Agile/Scrum practices
• Remove impediments to deliver success through the proactive management of external dependencies, medium-to-high complexity team problem-solving and the development of new solutions or approaches to ongoing challenges
• Accountable for creating and maintaining the appropriate vehicles for open communication within the scrum team
• Create and maintain system including business process flows and other required documentation artifacts
• In partnership with business unit stakeholders drive end user adoption through various change management and user support activities
• Partner with business unit stakeholders to support end user adoption through communication, change management planning and training
• Other Duties as assigned
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Required Skills 

• Bachelors and 5+ years experience with application development lifecycle, infrastructure engineering, and application hosting; and experience with 3+ years as a business analyst 
• 5+ years of Salesforce Sales cloud and or Service Cloud Admin Experience
• Excellent Problem solving and analytical skills
• Excellent written and verbal communication skills
• Salesforce Admin Certification preferred
• Experience as part of an agile team
• Experience with utilizing Jira to manage work for the team
• Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the agile process
• Ability to manage the dependencies between team capacity, prioritization, software quality and committed deadlines
• Strong knowledge and certification in Agile methodology and framework
• Demonstrated experience overseeing multi-functional project teams including leading Agile scrum teams on complex, integrated platforms preferred
• Strong leadership, , and presentation skills with a firm sense of accountability, ownership for the end-to-end project lifecycle
• Preferred, but not required: Certified Scrum Master (CSM)and/or Agile Certified Practitioner

Pay Rate Range: $65-$75 per hr (Depending on Experience)

nextSource is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure, and life experiences or for any other reason.

nextSource is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@nextSource.com.

What nextSource Provides:

• Healthcare Benefits including Medical, Prescription, Vision & Dental Coverage | United Healthcare
• Voluntary STD & LTD | New York Life
• 401(k) Retirement Planning | Fidelity
• Discount Program

*You are Eligible to participate in the benefits program if you are considered a full-time employee of nextSource, working at least 30 hours per week on a consistent basis. Your coverage will be effective on the 1st of the month following 60 days of employment.