IT Support Officer

With offices in Australia, Philippines, Africa, Peru and Canada, Lycopodium proudly delivers high quality professional engineering and project delivery services globally, across the resources, infrastructure and industrial processes sectors. By joining our global team and learning from renowned subject matter experts, we can offer you a diverse career that could take you anywhere in the world.

Lycopodium is currently recruiting for an IT Support Officer to join our growing team in Manila. 

The tasks you'll perform

• Action all incoming tickets sent to Helpdesk ticket system.
• Resolve L1 \ L2 tickets and assign L3 tickets to the next resolver support group.
• Action all Microsoft security alert tickets and release any work-related quarantine emails.
• Install and update new software requests.
• Access Card (New, Modify and Terminations).
• User account unlocks and password resets. (ADM accounts are managed by sys admin team).
• MFA user setups and resets.
• Site specific computer and user setups.
• Meeting room issues including reporting AV issues to vendor.
• Create and Update support documentation in Confluence (Wiki Page).
• Maintain and update IT asset lifecycle in Freshservice.

The expertise you'll bring

• Provide IT support in person, remotely and over the phone striving to exceed customer expectations.
• Create tickets, log all helpdesk interactions, and ensure follow-up actions are carried out efficiently effectively and timely, in accordance with relevant procedures.
•  Ensure all software issued to the business is correctly licensed and managed in the software asset register.
• Provide support with IT or related projects, within the organisation as required by the IT Manager.

The benefits we'll provide

Lycopodium has a strong company culture focused on career progression and technical skill development. You can expect to be involved in a wide range of large projects whilst working amongst a team of highly skilled professionals.

We recognise that everyone is different and needs may change over the course of your career. That’s why we :

• Invest in our people for the long-term, building a diverse and rewarding career, mentored by the best in the industry.
• Allow our people to balance work with other commitments, like family or study, offering flexible work arrangements.
• Are undertaking significant people and technology initiatives that will support the workplace of the future.

We encourage and value diversity and inclusion and welcome applications from all backgrounds regardless of gender, age, disability and ethnicity.

Our commitment to equal opportunity is embodied in our values of Respect, Integrity & Diligence. They are inherent in who we are, as individuals, and collectively as a Company.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Please submit your CV by clicking the 'Apply' button.