Application Custodian

Infinite Aged Care is a progressive residential aged care provider with 19 established care homes across Queensland, New South Wales, South Australia and Victoria boasting over 30 years’ experience in the sector!! With its operational head office located on the Gold Coast and over 3,000 employees nationally our company’s core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day!

Exciting times - we are seeking another Application Custodian to join our already amazing team.

Reporting to our Business Systems Manager, the Application Custodian will be responsible for overseeing all company-used applications with a strong focus on our clinical systems - research, procure, install, configure, monitor, and maintain software applications. Ensure applications are functional, secure, and meet organisational needs. This role ensures the effective management of security groups, permissions, and documentation of our clinical applications. The Application Custodian will also develop documentation and user guides, provide training to the ICT team for level 1 support, and offer end-user training to promote user adoption. Additionally, they will manage cybersecurity related to applications, ensuring best practices are met, and assist with application interoperability. 

This role is full time and remote or hybrid opportunities may be available for the right candidate.

The key responsibilities for this role are, but not limited to: 

• Oversee the management of security groups and permissions for all applications to ensure secure and efficient access control.
• Develop and maintain comprehensive documentation for all applications, including user guides and technical manuals.
• Provide training to the IT team for level 1 support and offer end-user training to promote user adoption and effective use of applications.
• Manage cybersecurity aspects related to applications, ensuring that all security protocols and best practices are followed.
• Collaborate with other IT team members and departments to resolve complex technical issues, share knowledge, and implement IT projects and improvements.
• Identify recurring issues and propose solutions to prevent future incidents. Contribute to the improvement of IT processes and procedures to enhance overall service delivery.
• Provide remote assistance to off-site or remote users, ensuring consistent and efficient support regardless of the user's location. 

About You:

• Resident-Centric Mindset: Hold a resident-centric mindset which flows through to all aspects of your work.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with end-users, translate technical jargon into layman's terms, and produce clear and concise documentation.
• Customer Service Orientation: A strong commitment to customer satisfaction and service excellence. The ability to remain calm, patient, and empathetic when dealing with end-users' technical frustrations.
• Problem-Solving Ability: Strong analytical and problem-solving skills to identify and resolve technical issues promptly and efficiently.
• Team Player: A collaborative attitude and the ability to work effectively as part of a team to achieve common goals.
• Qualifications: A degree in Information Technology, Computer Science, or a related field is preferred.
• Experience: with Telstra Health Care Manager (previously called iCare), BestMed and CarePage are desirable.
• You have: Proven experience in application management and cyber security within a clinical environment, ideally aged care and demonstrated experience with vendor engagement and service delivery.

As part of being an Infinite Aged care employee you will be required to complete pre-employment checks.

Infinite Care’s Employee Benefits:

• FREE mandatory & self-paced training modules throughout your employment.
• Earn extra income via Carefriends employee referral program (*unlimited referrals)
• Earn extra income via weekly shift bidding for extra shifts in your week.
• Dedicated and structured workplace induction plan with an assigned buddy for your initial shifts.
• Ability to cross-skill into hospitality and resident engagement teams.
• Discounted Fitness Passport to access health and wellbeing sessions.
• Ability to span your career across our 17 homes nationally.
• Employee Assistance Program for family, financial and wellbeing support services.
• Discounted retail, fuel and technology items via Employee discounts provider – Flare.

If you would like to know more about us or this position before applying, then please reach out to our recruitment specialist managing this assignment – Teri via email teri.vallely@infin8care.com.au or phone Teri on 07) 5667 0815