We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
Join the Humanforce Talent Community
Applications for this Customer Success Manager (Expression of Interest) will close on August 11th 2025.
Please note: An Expression of Interest is different from a live job vacancy. It means that while we may not have an open role immediately, we're always on the lookout for great talent and want to stay in touch. As such, responses may take a little longer, and engagement will be more occasional than during a typical recruitment process.
Who are we?
Humanforce’s vision is to make work easier and life better for frontline and flexible workforces.
Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, and Wellbeing.
Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.
Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.
About the Customer Success Team
At Humanforce, our Customer Success team ensures our customers realise long-term value from their investment by driving adoption, engagement, and growth. We build strong relationships, act as strategic partners, and guide customers toward outcomes that matter, proactively identifying risks, surfacing opportunities, and aligning solutions to business goals.
With deep product knowledge and a customer-first mindset, we advocate across teams to deliver a seamless experience that earns trust, fosters loyalty, and fuels continuous success.
What we look for?
We’re always interested in connecting with Customer Success Managers who bring:
- A background in SaaS, customer success, account management, or consulting.
- Proven ability to build relationships and drive outcomes.
- Strong problem-solving, analytical, and critical thinking skills.
- Ability to thrive in dynamic environments and work autonomously.
- Attention to detail and accountability.
- CRM platform experience a plus.
- Experience with Human Capital Management (HCM) solutions - particularly in Workforce Management (WFM), HRIS, or Talent platforms - is highly regarded.
- Familiarity with frontline or shift-based industries (e.g. healthcare, hospitality, retail) is a strong advantage and will help you connect deeply with our customers' challenges and needs.
Our values
- We are bold
- We are all in
- We are customer obsessed
- We do what we say
- We are good humans
Our approach to flexibility
We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms.
Benefits
- A truly flexible workplace through our Flex@HF approach
- The opportunity to be part of a fast-growing global tech company
- A focus on learning and development through Humanforce HR
- A generous talent referral program – know great people, be rewarded
- 12 weeks paid parental leave for primary careers, 4 weeks for secondary
- 4 extra days leave to focus on your wellbeing
- Contemporary and practical Employee Assistance Program
- A cool reward and recognition program – shout to your colleagues and earn points to spend
- Access to our own financial wellbeing platform Thrive – including earned wage access, tools to budget and save, perks and cashback across 100s of Australian retailers
- Fun, collaborative culture with passionate people
- A workplace where you can genuinely improve the world of work!
We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.