Technical Product Manager - Automation and AIHybrid

Who are we?  

Humanforceʼs vision is to make work easier and life better for frontline and flexible workforces. 

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centered, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Talent, Payroll, and Wellbeing.  

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the worlds talent with the growth, productivity and efficiency objectives of frontline and flexible workforces.

Who you are

You’re a delivery-focused Product Manager with a technical foundation, who thrives on turning opportunities into shipped outcomes. You’re just as comfortable engaging stakeholders across Finance Ops, People Ops, CX, Sales, and Marketing as you are refining a backlog with engineers. You bring clarity, prioritisation, and governance to Humanforce’s internal AI and automation initiatives, while building a new Automation Squad from the ground up. 

What you will do 

• Own the end-to-end delivery lifecycle for internal automation and AI initiatives; from concept intake, prioritisation, and time-boxed pilots, through general availability rollout and BAU handover. 
• Engage business stakeholders to frame problems, define value, agree owners, and align on success metrics. 
• Maintain and prioritise a groomed backlog, recommending initiatives to the Head of Applied Intelligence. 
• Produce project plans and product requirement documents, including high-level technical scoping and clear trade-offs. 
• Partner with engineering on backlog refinement, sprint delivery, estimates, release readiness, and quality. 
• Deliver pilots with measurable success criteria and coordinate GA rollout, training, and handover. 
• Ensure compliance with governance, privacy, and security requirements. 
• Track KPIs and report progress to stakeholders. 
• Hire, onboard, and lead engineers in the squad, providing coaching and feedback. 

 What you’ll need

• Background across technical product, delivery/iteration, solutions, or platform/automation roles (or equivalent transferable experience). 
• Experience leading end-to-end delivery of internal automation or AI-assisted initiatives, from concept through to adoption. 
• Strong agile delivery capability, including backlog management, sprint cadence, release readiness, and reporting. 
• Practical understanding of software, data, or AI concepts, with the ability to assess feasibility and requirements. 
• Proven ability to build relationships and manage stakeholders across operations, CX, or go-to-market functions. 
• A proactive, action-oriented approach, comfortable navigating ambiguity and shaping new processes in a growing business area. 

Some ‘nice to haves’

• Experience guiding and collaborating with engineers or technical specialists to achieve shared outcomes. 
• Awareness of privacy, security, and risk considerations for enterprise AI. 
• Familiarity with, or interest in, AI-assisted workflows, orchestration, and agentic patterns. 
• Exposure to automation in CX, Finance Ops, or People Ops is a huge plus! 
• Clear and inclusive written and verbal communication skills. 

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Benefits

• A truly flexible workplace through our Flex@HF approach 
• The opportunity to be part of a fast-growing global tech company 
• A focus on learning and development through Humanforce HR 
• A generous talent referral program – know great people, be rewarded 
• 12 weeks paid parental leave for primary careers, 4 weeks for secondary 
• 4 extra days leave to focus on your wellbeing 
• Contemporary and practical Employee Assistance Program  
• A cool reward and recognition program – shout to your colleagues and earn points to spend 
• Access to our own financial wellbeing platform Thrive – including earned wage access, tools to budget and save, perks and cashback across 100s of Australian retailers 
• Fun, collaborative culture with passionate people 
• A workplace where you can genuinely improve the world of work!  

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.