Technical Support Engineer (Expression of Interest)Hybrid

Join the Humanforce Talent Community

Applications for this Technical Support Engineer (Expression of Interest) will close on August 4th 2025.

Please note: An Expression of Interest is different from a live job vacancy. It means that while we may not have an open role immediately, we're always on the lookout for great talent and want to stay in touch. As such, responses may take a little longer, and engagement will be more occasional than during a typical recruitment process.

Who are we?  

Humanforce’s vision is to make work easier and life better for frontline and flexible workforces. 

Humanforce provides the market leading, best-in-one human capital management (HCM) suite for frontline and flexible workforces - without compromise. Our employee centred, intelligent and compliant HCM suite is highly integrated and composable, and consists of Workforce Management (WFM), HR, Payroll, Talent and Wellbeing.  

Humanforce has built strong foundations since its founding in 2002. We help over 2300 customers and almost 1 million employees under management in 30+ countries, across a wide range of industries, including aged, child and health care; education; hospitality; retail; local government and more. Today, we have offices across Australia, New Zealand, United Kingdom, North America and the Philippines.

Customers choose Humanforce because we enable them to deliver an exceptional employee experience, build a compelling employee value proposition, and connect the flow of the world’s talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. 

About the Customer Support Team

At Humanforce, our Customer Support team plays a vital role in helping customers get the most out of our platform by providing responsive, high-quality technical support. We troubleshoot issues with care, communicate solutions clearly, and guide users toward best practices through coaching and education. The team works cross-functionally to escalate complex cases, test product changes, and share feedback that drives continuous improvement. Above all, we’re committed to delivering a support experience that’s proactive, empowering, and customer-first.

What we look for?

We’re always interested in connecting with Technical Support Engineers who bring:

• Strong technical troubleshooting and problem-solving skills, with working knowledge of Windows OS, Android/iOS, and web browser environments
• Solid understanding of databases and experience writing queries using Microsoft SQL Server
• Familiarity with key network protocols such as TCP/IP, HTTP, TLS/SSL, RDP, and SMTP
• Excellent written and verbal communication skills, with a clear and empathetic approach
• A customer-first mindset and a genuine passion for helping others succeed
• Experience with Workforce Management (WFM), Payroll, or HCM software platforms

What You Can Expect from our EOI Process

Here’s the process you can expect us to follow when engaging with you on an EOI to ensure we understand your skills and aspirations while giving you insights into what it’s like to work at Humanforce:

Our Steps:

1. Application Review

Once you submit your EOI, our Talent Acquisition team will review your profile. Based on alignment, you may be placed into:

• A targeted EOI campaign for key roles, or
• Our broader Talent Community for future opportunities.

2. Initial Interview

If there’s a strong match, one of our Talent Acquisition team members will invite you to a video interview to get to know you better.

3. Cognitive & Personality Testing

You'll be invited to complete assessments that help us understand your problem-solving and critical thinking abilities. These tools are key to ensuring alignment with role requirements.

4. Talent Pool Engagement

If you're a fit for an identified role and meet our assessment benchmarks, you'll be included in our EOI campaign pool. We'll stay in regular contact with updates and opportunities.

If not immediately matched to a role, you’ll remain in our Talent Community, where we may reconnect as new roles arise.

5. Candidate Control

Your participation is completely voluntary. You can opt out at any point, and we will promptly remove you from our communications and system.

Our values  

• We are bold  
• We are all in  
• We are customer obsessed  
• We do what we say  
• We are good humans  

Our approach to flexibility 

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective, empowered, and productive to achieve both their career and personal goals. Because we recognise that working flexibly means different things to different people, flexible working exists in many forms. 

Benefits 

• A flexible working environment  
• The opportunity to be part of a fast-growing tech company   
• A focus on development with access to Go1 learning   
• Paid parental leave and Quarterly Wellbeing Days   
• Employee talent referral scheme (know great people, be rewarded)   
• A fun and friendly culture working with passionate and talented people   
• A work environment where you can genuinely improve the world of work! 

We are a diverse and dispersed organisation and are actively looking to grow our team with individuals from all diverse backgrounds. We encourage applicants from all backgrounds, cultures, ages, genders, neurodiversity, religions, sexual orientations, and experiences to apply.     

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.