Accounts Receivable Lead

About Us

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,500 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 95 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every G’day.

About the Role

We’re seeking an experienced Accounts Receivable Team Lead to lead and develop our onshore and offshore AR teams in a fast-paced environment. This role will drive AR performance, improve cash collection outcomes, and strengthen processes across the order-to-cash cycle, supporting our Trade and Workstay customers.

Key Responsibilities

• Lead, coach and mentor AR team members across locations
• Own AR KPIs including DSO, aged debt and collections performance
• Manage end-to-end receivables including invoicing, cash application and collections
• Reduce aged debt through proactive collection strategies and escalation management
• Act as the key escalation point for customer disputes and credit matters
• Oversee credit control activities and review credit applications
• Partner with Sales, Customer Service and Finance teams to improve billing accuracy
• Drive process improvements, automation initiatives and strong AR controls
• Prepare reporting, forecasts and support month-end and audit activities

About You

• Proven experience leading AR teams, including offshore teams
• Strong order-to-cash and credit management knowledge
• Demonstrated success improving collections and reducing DSO
• ERP/accounting systems experience with strong Excel skills
• Excellent stakeholder management and communication abilities
• Analytical, organised and solutions focused
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Benefits

• Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Free annual flu vaccinations
• Paid Leave Benefits – Parental leave / Volunteer leave / Study leave
• Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional association memberships
• Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts / Free G’day Rewards membership / Loyalty recognition benefits

Our ESG Statement

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.

Conditions of Employment

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges. A Driver's Licence is essential.