Guest Experience Assessor

About Us

The G’day Group comprises three leading Australian tourism brands in Discovery Parks, G’day Parks and loyalty program G’day Rewards. Employing more than 2,600 people Australia-wide, G’day Group has a truly national footprint of over 300 holiday parks, including 100 fully owned and operated parks and Resorts. The largest park network in the country, we’re about authentic Australian holiday experiences and inviting all Aussies to say g’day to more of Australia.

We’re on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country’s most treasured places; a privilege we don’t take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g’day. 

At Discovery Parks, we’re on the hunt for a Guest Experience Review Consultant – someone who thrives on the road, lives for adventure, and is committed to raising the bar on guest satisfaction.

About the Role

This is not your typical desk job. You'll hit the road and travel across Australia, visiting our iconic Discovery Parks locations, all while ensuring every site delivers the exceptional guest experience we're known for.

Your mission: to view our parks through the eyes of our guests – evaluating everything from cleanliness and amenities to food safety and service standards. Your insights will help drive improvements that make every stay unforgettable.

What You’ll Be Doing:

• Conducting on-site reviews with a focus on quality, condition, and guest satisfaction
• Auditing food safety and service standards (where applicable)
• Providing meaningful, actionable feedback to site teams
• Partnering with Park Managers to drive improvements and celebrate wins
• Travelling every second week to our locations across the country

About You

You're self-motivated, positive, and always up for a new challenge. You’re passionate about creating exceptional experiences and know how to coach others to bring out their best.

• Comfortable working independently and remotely
• Excellent communication and coaching skills
• Organised, adaptable, and great at juggling priorities
• Confident using Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Experience in quality assurance or hospitality preferred
• Food safety training? Big plus!
• Must have a current driver’s license and love to travel

 Perks of the Role

• Travel Australia and experience our beautiful parks firsthand
• Play a pivotal role in shaping unforgettable guest experiences
• Join a growing business with genuine career development opportunities
• Work with passionate, supportive teams in a values-led culture

 If you're ready to turn your passion for travel and service into a dynamic, on-the-road career, we’d love to hear from you.

Benefits

• Health and Wellbeing – Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
• Paid Leave Benefits – Parental leave / Volunteer leave / Study leave 
• Professional Development – Leadership programs / Support of external training courses / Reimbursement of professional association memberships
• Employee Savings – Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G’day Rewards membership / Loyalty recognition benefits

Our ESG statement

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.

Conditions of Employment

Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.