Operations Manager - Discovery Parks - Undara/Mount Surprise

About Us

G’day Group

G’day Group is the undisputed leader in regional travel, with over 85 properties and a network of over 300 parks across Australia’s most sensational destinations. We have a range of the best accommodation to bring people, places, and communities closer together.

Undara and Mount Surprise

Say g’day to more of Australia and join us at Discovery Mount Surprise, home to one of the world’s longest lava-tube cave systems, formed over 190,000 years ago. This tourism icon is on the doorstep of a world-class geological phenomenon, and just three and a half hours by car from Cairns, easily accessible from the Savannah Way. Join our team in Tropical Far North Queensland and explore this authentic outback experience with various cabins and camper sites — the perfect setting to connect people to nature, networks and communities. 

The Role

We have an exciting opportunity for an experience manager to be the onsite Operations Manager at either our iconic Undara Experience resort or Discovery Mount Surprise, in a Full Time Ongoing capacity.

We are looking for two individuals with the ability to manage the day to day operations of each resort including Tours Operations, Food and Beverage deliver, and accommodation services with the properties head of departments and supervisors. With support from the General Manager who oversees both resorts, the leadership team will encourage staff to grow and develop in their roles.

This is a close-knit team enjoying small town living. You will be able to prioritise your workload and the ability to adapt to change while working to achieve daily outcomes and understanding the big picture, always with the guest experience as the priority. People with Duty Manager roles are encouraged to apply.

Duties

• Demonstrated skills and experience in hospitality or tourism management or other related industries;
• Proven experience in managing, developing and training staff
• Strong computer skills, especially in the MS Office suite and POS and PMS systems
• Understand WHS requirements and responsibilities
• A love of customer facing communication, tourism and ideally the outdoors and the desire to be part of a regional town
• Ability to work in a multi diverse role across multiple departments 
• Stock take, Monitoring of stock levels, Rostering

Skills & Experience

• Experience in Activities/Tours and Venue Management highly desirable
• Experience in Vehicle or fleet management is highly desirable
• A flexible attitude to work, and work hours (including weekends and after hours) and ability to adapt to change;
• Proven experience dealing with local stakeholders
• Team orientated but also able to work autonomously 
• Excellent time and communication management skills 
• Queensland RSA (essential)
• Drivers License (essential) (manual license preferred)
• LR Drivers License (highly desirable)
• Senior first aid (highly desirable)

Benefits

• Experience outback living and ability to explore the historical Etheridge Shire
• Industry standard base salary plus all-inclusive accommodation for you
• Professional development & opportunities to grow personally as well as professionally
• Discounted accommodation at our network of parks for you, your family & friends
• Discounted products from our G'day rewards Partners

The way we manage our environmental and social responsibilities has a far-reaching impact. We’re strongly committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment. 

This is a remote role, where you will be living and working at Undara or Discovery MountSurprise. As such, please consider the reality of living in a remote location for an extended period of time. G'day Group offers competitive remuneration and remote living benefits. We also offer career development and learning opportunities including structured training programs and on the job experience and mentoring.

Discover more to life - APPLY NOW!

This role includes extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery

**Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance to disclose any criminal offences or charges.