Service Desk Analyst

About the opportunity:

Based in Adelaide, SA and reporting to the Information Service (IS) Delivery Manager, you'll offer comprehensive support to Detmold Group users via email, telephone, and walk-up channels. Using remote desktop tools, you'll resolve issues promptly, serving as the primary point of contact for technical support.

In terms of specific responsibilities, you will:

• Operate the IS Department Service Desk
• Gather accurate information and diagnose initial faults for incident/problem tickets.
• Prioritise and escalate Service Desk requests as necessary.
• Troubleshoot network, hardware, and software issues based on expertise levels.
• Manage user accounts, profiles, and device deployment within Active Directory.
• Troubleshoot network, hardware, and software issues 

About you: 

You will need:

• Interest in pursuing a career in Information, Communication, and Technology (ICT) Support
• Excellent communication skills with the ability to simplify complex technical information.
• Experience with Microsoft office products, Servers, Active Directory, Exchange, and Windows versions 2008, 2012, and 2016.
• Basic network troubleshooting skills (Use of PING, NSLookUp, Tracert etc)
• The ability to learn new techniques and technologies, demonstrating initiative in work planning and technical problem resolution.
• Proactive problem-solving and issue management skills.

While not essential, ITIL certification and a diploma in a related field will be highly regarded. 

What we’ll offer you:

• A commitment to your ongoing professional development.
• A commitment to corporate social responsibility – we support local communities and charities and are committed to sustainable and ethical sourcing.
• A comprehensive health and wellbeing program so you feel supported to be at your best.
• Access to an active social club. 

Please note, applicants must have Australian work rights.

Please address your application to Pramod Jaiswal.

While applications must be made online, confidential questions are welcome by calling Pramod Jaiswal, Talent Acquisition Partner on 0426 414 982.

If you would like to provide a cover letter as part of your application, please include it as part of your resume. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant. 

About Us:

The Detmold Group is a family-owned and operated global business, partnering with some of the world’s largest and most iconic food and retail brands to create world-class packaging for a better tomorrow. 

Our business is focused on making a positive impact for our people, our partners and our planet whilst keeping our customers at the core of everything we do. Relentlessly looking for ways to improve quality, service, and efficiency, we are driven to improve the way the world experiences packaging.

Employee safety is our priority, and we want our people to be 100% SAFE and WELL.