Categories: Repair & Maintenance, Service Coordinator
CablePrice (NZ) Ltd has an exciting opportunity for a Service Advisor at our Auckland branch in our Truck and Bus workshop. This role is integral to the success of CablePrice and we are looking for someone with a willingness to learn and develop in their next role.
CablePrice NZ Ltd is the exclusive authorised dealer in New Zealand for Hitachi Construction Machinery, Bell Equipment, HSC Cranes and John Deere Construction and Forestry Equipment. CablePrice is also an authorised Service Dealer for Scania Trucks and Buses. With a proud history of over 60 years in the industry, CablePrice NZ Ltd employs approximately 380 staff, and has 15 branches nationwide and continues to drive towards a strong future.
If you want to work with the best, are passionate about excellent customer service and you want a successful future with CablePrice then this is the perfect role for you.
The Service Advisor is responsible for providing a complete solution for the delivery of maintenance of service work to customers to ensure the customer experience is positive and maximised. You can be part of a wonderful new solution for customers and you get to work with some great people.
You will become the single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.
Work on after sales profitability using professional sales techniques
Work closely with the workshop to maximise utilisation of resources
Manage the work in progress (WIP) in partnership with the workshop
Liaise with customers professionally both in person and by phone and keep them informed of progress with any jobs
Proactive service scheduling
You will have:
Excellent customer service skills
Proven organisational and planning skills
Exceptional stakeholder engagement skills
Excellent interpersonal skills both verbal & written
The ability to positively engage with and influence all parts of the business
High level of computer literacy
The ability to perform under pressure and to prioritise and multitask in a time driven environment
Demonstrated problem solving, logistics and/or service experience
Knowledge of the automotive or heavy transport industry is essential
In return, CablePrice (NZ) Ltd can offer you:
A competitive remuneration package in line with that of middle management
Discounted health insurance premiums with Southern Cross
An opportunity to work for a well-established, reputable company
Well-equipped, modern facilities
Interesting and varied work
A supportive team environment
The opportunity to further progress within the company
Our people are the key to making CablePrice a successful company. We encourage an innovative, fun work environment and a positive culture. Our people are engaged, motivated and we work hard to keep it that way. We invest in our employees with ongoing coaching, training and career development as well as succession planning and promotion from within.