CARPARK CUSTOMER SERVICE OFFICER CASUAL

Group: Infrastructure Services

Branch: Transport Assets and Operations

Salary Range: AUD $76,297.00 – $81,262 + Superannuation

(Remuneration stated is for the full-time positions)

Location: Brisbane CBD

Work type: Casual rostered shift work

• Work for the largest local government in Australia
• Join a high performing team with supportive leadership
• Provide excellent customer service to our public carparks

About the role

In this role, you will provide professional, courteous and efficient carpark operations for Council’s paid off-street parking stations at King George Square and Wickham Terrace carparks, which operate 24 hours, 7 days a week.

These locations are busy and require a vigilant and proactive approach to carpark attendance and a high level of customer service. In this role you will responsibly assist customers with car parking, address their concerns, report breakdowns or incidents, maintain cleanliness and ensure Workplace Health and Safety (WH&S) is maintained.

In addition, general administrative duties are required using software applications including Microsoft Word, Excel and Outlook. This role works independently and as a team and is ideal for people who enjoy customer service, a variety of duties and are available to cover the carparks’ operational hours throughout the week and weekends between 5:15 am – 12:15 am for a maximum 8-hour shift.

To be successful for the role you will:

• have excellent customer service and interpersonal skills to handle difficult customers
• be very self-motivated and work well within a high performing team.
• effectively manage your time, work independently, make good decisions and solve day to day problems with minimal supervision
• multi-task and be flexible in completing all tasks involved in carpark attendance (directing traffic in and out of the carpark, cashier duties, and cleaning)
• comply with WH&S work processes and procedures.

Our Branch

Brisbane City Council’s Transport Asset and Operations Branch have a key role to play in planning and maintaining the transport network, implementing our city’s Transport Plan, enabling the efficient and sustainable movement of people and freight.

Brisbane City Council owns and operates two car parks in the Brisbane Central Business District (CBD) at King George Square and Wickham Terrace. Both car parks operate with extended hours throughout the year, including on public holidays and during some special events. Together they provide 1100 underground and multilevel parking bays.

Note this role requires:

• A Criminal History Check
• ‘C’ Class Driver Licence
• Pre-employment medical assessment to assess your ability to perform the occupational requirements of the role.

Benefits of working for Council include:

• flexible working hours and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary.

For more information: CLICK HERE

How to apply: Click on the 'I’m Interested' button to complete your online application.

Please upload your current resume and covering letter (of no more than one page) that demonstrates your suitability to the position.

Working in Council means delivering excellent customer service to the people of Brisbane. 

For more information:  Please call Megan Finter on 07 3403 5643, or email megan.finter@brisbane.qld.gov.au

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 20^th July 2025 at 11:55pm

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and since 2018 has been recognised with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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