INTERNAL ONLY - IM SERVICES SUPPORT OFFICER

Personnel Area: Corporate Services

Branch: Support Services

Salary Range: Band 3 ($82,008-87,344) + Superannuation

(Remuneration stated is for the full-time positions)

Work type: 2 job opportunities. Temporary Full-time and Temporary Part-time (3 days per week)

Duration: Up to 24 months

Location: Green Square and/or Brisbane Square

Our Business

We support, equip and help guide Council to deliver the Brisbane Vision through centralised corporate services and a customer-focused approach.

Our Branch

Support Services provides Council's key support services under a centralised model.

Our efficient back-of-house support ensures more resources can be focused on Council’s front-line service delivery.

Support Services provides an enormous range of support to all areas of Council. 

The Role  

We’re looking for a motivated and customer-focused Information Management Officer to join our Information Management team. We have two temporary opportunities available – one full-time and one part-time.

In this role, you’ll support the delivery of records management and mail services across Council, ensuring information is accurate, secure and easy to access, while meeting policy and legislative requirements.

You’ll work closely with teams across Council to resolve requests and deliver practical outcomes, while continuing to build your capability in line with agreed performance goals.

Your day-to-day work will involve managing Council records through classification, indexing, storage and retrieval, as well as supporting an uplift in digitisation activities and contributing to continuous process improvements.

As part of a collaborative team, you’ll help deliver key services including records management and mail management, correspondence management and digitisation. You’ll identify and escalate risks where needed, provide clear advice to stakeholders, and maintain information systems with a high level of accuracy and integrity. You’ll bring experience in records management and digitisation, along with strong communication, organisation and time management skills, and the ability to work effectively in a fast-paced environment.

To be successful you will have:

• experience or strong exposure to records management and/or mail services (classification, indexing, filing and tracking)
• strong communication skills and the ability to work with a wide range of stakeholders
• a team-focused mindset with the ability to give and receive feedback
• good organisational and time management skills
• the ability to work collaboratively in a changing environment
• confidence using systems and software, with a high level of accuracy and attention to detail

Benefits of working for Council include:

• flexible working hours, and flexible arrangements
• free gym and wellness centre
• award winning superannuation fund
• generous leave provisions
• competitive salary. 

Benefits of working for Council: CLICK HERE

How to apply:  Click on the 'I’m interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position and your preference for full time or part time job.

*Eligibility for internal only roles includes external applicants who identify as Aboriginal and/or Torres Strait Islander and/or as a person living with a disability. Applicants from these groups are required to complete the diversity and inclusion questions on the application form to enable Council to determine eligibility.

This role requires a Criminal History Check to assess your ability to perform the genuine occupational requirements of the role.

For more information: Please call Gema Santos on 07 3178 1863

People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council’s Diversity and Inclusion team.

Application Closing Date: Sunday 05 July 2026 at 11:55pm AEST.

Brisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with ‘Gold Employer’ status from the Australian Workplace Equality Index for LGBTI inclusion.

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