Regional Operations ManagerHybrid

Join a dynamic and inclusive enterprise that creates meaningful employment opportunities for people with disabilities, working alongside trade-skilled professionals.

About the Role:

As a Regional Operations Manager, you will lead and coordinate service delivery across regional and urban areas, ensuring optimal use of Facilities Management resources. Your role involves supporting teams to deliver high-quality gardening, cleaning, and general maintenance services across commercial and residential sites.

You’ll be responsible for the financial and operational performance of Facility Services, ensuring excellence, safety, compliance, and a high-quality environment through regular site engagement and strategic oversight.

A day in the life of a Regional Operations Manager …

• Lead by example, demonstrating BRAVE Values in behaviour and leadership to align teams with Aruma’s vision and purpose.
• Ensure compliance with ISO 9001, ISO 14001, and ISO 45001 standards, working collaboratively to maintain certifications and improve processes.
• Foster a skilled and supported workforce by coaching staff in a positive and responsive environment, aligned with ISO systems.
• Manage budgets effectively, meeting utilisation targets and fulfilling customer contracts to support organisational goals.
• Ensure regulatory and legislative compliance, including safeguarding, while delivering quality services aligned with ISO standards.
• Monitor and manage customer contract terms to ensure timely and high-quality service delivery.
• Provide coaching, mentoring, and resource allocation to Service Delivery Supervisors to meet or exceed service level agreements.
• Oversee team deployment, ensuring correct tools and scheduling to meet contract requirements.
• Build and maintain positive relationships with external customers, contractors, and suppliers.
• Use reporting systems to manage incidents, complaints, feedback, and risks, ensuring a safe and compliant work environment.
• Promote an inclusive, values-driven culture focused on customer service and high performance.
• Model effective leadership and communication to position Facilities Management as an Employer of Choice for people with disabilities.
• Lead the mobilisation of new contracts, ensuring operational readiness for go-live.

Skills and Experience which will make you stand out…

• Minimum Certificate IV in Horticulture or equivalent knowledge and experience.
• A Cert IV or higher in Leadership and Management with a demonstrated ability to supervise and support teams.
• Strong communication and negotiation skills, with the ability to resolve conflicts effectively and escalate issues when appropriate.
• Proven problem-solving and technical abilities to address maintenance, contract, and scheduling challenges.
• Excellent organisational skills, with the capacity to coordinate and support teams operating across large geographical areas.
• Ability to plan, monitor, and manage contract schedules efficiently, ensuring quality, cost-effectiveness, and adherence to safe work practices.
• Practical understanding of Work Health and Safety (WHS) and NDIS requirements.
• Experience in Project Management
• Sound Microsoft Office skills and ability to effectively utilise databases for reporting and coordination
• Commitment to inclusion and supporting people with disabilities.
• Excellent communication and problem-solving abilities.
• NDIS Worker Screening Check clearance.
• Current Australian driver’s licence and White Card.
• Working With Children Check.
• Willingness to travel across regional areas as needed.

What we offer:

• Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
• Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
• Work-Life Balance: Enjoy the freedom that fits your lifestyle, with options that put you in control.
• Supportive Team Environment: Focus on what you do best, with strong operational support behind you every step of the way.
• Incredible Perks: From professional development, Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
• A Culture Like No Other: Be part of a vibrant, positive work environment filled with a strong sense of community.
• Call to Action: Join Aruma, where your career journey and well-being are our top priorities.

About Us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Ready to make a change? Apply Now!

Please contact talent@aruma.com.au if you require further information.

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.