Contracts AdministratorOn-Site

The Contracts Administrator will provide nationwide support to the IFM team, ensuring all reporting and administrative requirements are met in collaboration with leadership, while maintaining exceptional customer service.

In this role as a Contracts Administrator, you will provide essential customer service and administrative support within the Facilities Management team, with a strong understanding of buy-and-sell contractual obligations and compliance with ISO 9001 standards. We uphold international standards (ISO 9001, 14001, 45001) to ensure excellence, safety, and environmental responsibility. This role is integral to maintaining consistent service delivery and high levels of customer satisfaction.

A day in the life of a Contracts Administrator…

• Manage accurate and timely contract data collection and reporting to drive continuous improvement.
• Produce reports for both customers and leadership teams, highlighting trends and compliance outcomes.
• Report on WHS matters and supporting a safe work environment across FM contracts.
• Coordinate job completion and invoicing processes to ensure efficient billing cycles.
• Support tender preparation and contributing to business development activities.
• Manage customer complaints with professionalism and clear documentation of actions taken.
• Promote inclusive culture and enhancing employer reputation for people with disabilities.
• Champion positive team engagement aligned with organisational values.

Skills and Experience which will make you stand out…

• Flexible and tech-savvy, with ability to adapt to evolving business needs.
• Sound project management and use of IT systems for business outcomes.
• Clear and adaptable communicator with negotiation strengths.
• Experience drafting professional business documentation.
• Valid NDIS Worker Screening clearance.
• Up-to-date COVID-19 vaccinations including booster.
• Familiarity with Urbanise FM software (field services module).
• Intermediate to advanced Excel skills.
• Contract and tender costing experience.
• Prior project management exposure is a plus.

What we offer:

• Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay
• Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career.
• Work-Life Balance: Enjoy the freedom that fits your lifestyle, with options that put you in control.
• Supportive Team Environment: Focus on what you do best, with strong operational support behind you every step of the way.
• Incredible Perks: From professional development, Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team.
• A Culture Like No Other: Be part of a vibrant, positive work environment filled with a strong sense of community.
• Call to Action: Join Aruma, where your career journey and well-being are our top priorities.

About Us

Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first.

Ready to make a change? Apply Now!

Please contact talent@aruma.com.au if you require further information.

Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.