Customer Service Officer

Expression of Interest – Customer Service Officers

Townsville Locations

AMA Group is the leading provider in the Australian and New Zealand collision repair industry, delivering a complete range of services including collision repairs, parts supply, consumables, and end-of-life vehicle recycling.

With over 140 locations and a team of more than 3,200 skilled professionals, we repair vehicles of all severity levels—from quick turnaround repairs to complex and prestige work—supporting insured, private, and commercial customers.

The Opportunity

We are inviting Expressions of Interest from passionate and customer-focused Customer Service Officers who would like to be considered for current and future permanent opportunities across our Townsville sites.

In this role, you will be a key point of contact for our customers while providing vital administrative support to our teams and leaders, ensuring a smooth and positive repair experience.

Typical role details may include:

• Permanent, full-time positions
• Monday to Friday (40 hours per week)
• Standard business hours (e.g. 8:00am – 4:30pm)

Key Responsibilities

• Create a welcoming and customer-focused environment
• Greet customers and assist with enquiries
• Keep customers informed throughout the repair process, including expected completion dates
• Follow up with customers to ensure satisfaction
• Manage phone and email correspondence
• Support management with inventory control (parts, paint, consumables)
• Liaise with insurance providers regarding claims and repairs

About You

• Previous experience in a customer service role
• Professional, personable, and confident in building relationships
• Strong computer skills and experience using business systems
• Excellent verbal and written communication skills
• Ability to work to deadlines in a fast-paced environment
• A collaborative team player with a positive attitude

What We Offer

• Reward and recognition programs
• Ongoing training and career development opportunities
• Referral bonuses for recommending friends
• Discounts on parts and tools
• Uniforms provided
• 24/7 professional counselling support for team members and their immediate families

At AMA Group, our people are at the heart of our success. We value individual strengths, champion diversity, and invest in our teams to build fulfilling and long-term careers.

AMA Group is an equal opportunity employer. All qualified applicants will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

If you’re driven, customer-focused, and interested in future opportunities with AMA Group in Townsville, we encourage you to submit your Expression of Interest today.